Francis Alexander
Brantford,ON
Summary
Address: 3523,43 Avenue NW Edmonton, Alberta T6L4J5 About Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where honesty will be valued.
Overview
23
23
years of professional experience
Work History
Customer Service
Tim Hortons
Watt Common, Edmonton
09.2023 - 10.2023
- Taking Orders Processing payments and preparing and serving food and beverages.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Baker
Aarya Bakery
Trivandrum, India
08.2012 - 06.2023
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes and other baked goods
- Utilize measuring instruments, commercial-grade mixers and ovens to bake cakes and Pastries
- Measured, mixed and prepared raw materials according to company specifications and recipes.
Shift Supervisor
Ambrosia Coffee and Pastery
Trivandrum, India
02.2001 - 03.2006
- Handled large amounts of cash drawer daily within prescribed balancing guidelines
- Met and exceeded productivity targets by handling every interaction with top customer service.
Cashier
Indian Coffee House
Trivandrum, India
07.2007 - 07.2011
- Greeted customers and responded to informational requests processed.
- Credit Card, EBT and gift certificate payments in electronic computer systems.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
PR William High School
Trivandrum India03.1993
GED -
National Institute Of Open Schooling
Trivandrum India04.2015
Skills
- Skills Client Relationship Management
- Payment Management
- Public Speaking Skills
- Crisis management
- Team Player
Languages
English
Elementary
Timeline
Customer Service
Tim Hortons
09.2023 - 10.2023
Baker
Aarya Bakery
08.2012 - 06.2023
Cashier
Indian Coffee House
07.2007 - 07.2011
Shift Supervisor
Ambrosia Coffee and Pastery
02.2001 - 03.2006
High School Diploma -
PR William High School
GED -
National Institute Of Open Schooling