KARAN SHARMA
Gurgaon
Summary
Experienced Customer Service Experience bringing 15+ Monty of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Customer Service
Plaza Dry Cleaner
06.2023 - Current
- Manage Existing Customer base and Increase New Customer base
- Trained new personnel regarding operations, policies and services
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts
- Promoted available products and services to customers during service, account management and order calls
- Utilized customer feedback to improve customer service.
Customer Care Executive
AGA assistance india pvt. ltd.
07.2022 - 06.2023
- 15 Month experience with AGA as customer care executive
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered
- Kept accurate records of all customer interactions and transactions
- Followed up with each customer to ensure appropriate actions were taken
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Service Executive
Plaza Dry Cleaners
01.2014 - 07.2022
- Manage Existing Customer base and Increase New Customer base
- Trained new personnel regarding operations, policies and services
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts
- Promoted available products and services to customers during service, account management and order calls
- Utilized customer feedback to improve customer service.
Education
Class 12th - Commerce
Private CBSE
Skills
- Client support
- Client relationship management
- Effective organizational skills
- Strong customer service skills
- Client relations
- Relationship building
- Contract negotiation
- Business development
- Sales negotiation
- Networking and prospecting
Timeline
Customer Service
Plaza Dry Cleaner
06.2023 - Current
Customer Care Executive
AGA assistance india pvt. ltd.
07.2022 - 06.2023
Customer Service Executive
Plaza Dry Cleaners
01.2014 - 07.2022
Class 12th - Commerce
Private CBSE
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