Summary
Work History
Education
Skills
Complementary
Languages
Timeline
Generic

Yenny Diaz

Brampton,ON

Summary

Specialized dedication to customer service, inquiry management and problem resolution to ensure customer satisfaction. Skilled in promoting various banking products, managing portfolios and monitoring industry trends. Good knowledge of compliance with regulatory guidelines and maintaining a high level of confidentiality. Results-oriented bank clerk and administrative assistant in human management with diverse experience in management, customer service, dynamic listening skills and team collaboration.

Work History

Customer Service

Dominican Orange Card (BHD Leon Bank)
  • Respond to account, transaction and product inquiries
  • Quickly resolve problems, concerns and complaints
  • Inform customers about financial product and services
  • Update customer information and process account changes
  • Assisting with online baking and the use of mobile applications.

Credit Analysis Officer

Dominican Orange Card (BHD Leon Bank)
  • Review applications, financial statements, and credit reports
  • Evaluate financial health, creditworthiness, and risk of default
  • Conduct risk assessment using ratios, models, and due diligence
  • Prepare credit reports and recommendations for loan approvals/rejections
  • Report financial distress or adverse developments.

Bank sales executive

Santa Cruz Bank
  • Identify and develop new customer opportunities
  • Develop personalized sales strategies based on customer needs and preferences
  • Build rapport and trust with customers through active listening and empathy
  • Monitor sales results on a regular basis and identify areas for improvement
  • Set and achieve sales objectives for individual and team performance.

Administrative Assistant/Human Resources

Taurus Security Services, SRL
  • Provide general administrative support to executives, managers or team members
  • Answer phones, manages calendars, handles correspondence and organizes events
  • Manage office supplies and inventory
  • Oversees the recruiting and hiring process, including posting job openings, screening resumes, conducting interviews and making hiring recommendations
  • Manages employee benefit programs, including health insurance, retirement plans and other benefits
  • Collaborates with management to develop and implement HR strategies consistent with overall organizational objectives.

Education

High School Diploma -

San Pablo Apostol High School
Santo Domingo, Dominican Republic

Skills

  • Client Relationship Management: Proven ability to establish and sustain great client relationship through effective communication, problem solving, and a customer-centric approach
  • Conflict Resolution: Skilled in resolving client issues quickly and efficiency, resulting in high levels of satisfaction and retention
  • Relationship building: Created and nurtured positive relationship with clients, instilling trust and loyalty to encourage repeat business
  • Communication: Strong written and verbal communication skills are proven via clear and effective correspondence with client, coworkers, and management
  • Multitasking: Successfully managed various activities and responsibilities while prioritizing to meet deadlines in a fast-paced banking setting
  • Adaptability: Responded to charges in methods and technologies, exhibiting flexibility and a rapid learning curve
  • Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook
  • Data Analysis: Basic data analysis using tools like Excel or Google sheets
  • Social Media Management: Experience in managing and updating social media profiles

Complementary

  • Office Package: Microsoft Teams, Word, PowerPoint, Excel, Outlook, OneNote, OneDrive.
  • SAP, ITC, and Banca2000 System.
  • Bank Teller Course.
  • Money Laundering Prevention workshop.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service

Dominican Orange Card (BHD Leon Bank)

Credit Analysis Officer

Dominican Orange Card (BHD Leon Bank)

Bank sales executive

Santa Cruz Bank

Administrative Assistant/Human Resources

Taurus Security Services, SRL

High School Diploma -

San Pablo Apostol High School

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Yenny Diaz