Francesco Luciano
Toronto,ON
Summary
To secure full or part time employment to further utilize my skills
Overview
9
9
years of professional experience
Work History
Server
Posta Italbar
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Cibo Wine Bar
04.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
General Manager
Pizzeria Via Mercanti(Elm, Danforth, Augusta)
01.2022 - 03.2023
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Server/Manager
Pizzeria Via Mercanti(Augusta and Elm)
10.2019 - 01.2022
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Runner/Server
Francobollo
08.2018 - 12.2019
- Delivered correct food items to tables according to order documentation.
- Directly interacted with customers at each location to build loyalty.
- Maintained speed of service for food orders while minimizing errors and complaints.
Bartender/Supervisor
Zaza espresso bar
05.2015 - 12.2019
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Education
Bachelor of Science - IT Engineer
Universita' Degli Studi Di Napoli
Napoli, Italy05.2007
Skills
- Work well under pressure in a fast-paced environment and proficient in collaboration & delegation of duties
- Advanced proficiency with Microsoft Office, Excel, Word, Outlook
- Excellent communication skills, both verbal and written; in person and by phone
- Superior organizational, multi-tasking and data collection skills; accurate, discreet solid Customer service skills
- Strong ability to problem solves also pay attention to detail
- Accurate cash handling skills
- Work well independently also a team player
- Safely handled hazardous materials
- Safely prepared food and maintained a clean work environment
- Bar handling
- Heavy lifting and able to stand for long periods at a time
- 15 years working as Engineer during day shifts
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- High-volume dining
- Sales expertise
- Sales Techniques
- Guest Relations Management
Educationcertification
Bachelor in Automation Engineer, University of Engineering of Naples, Naples, Italy, 05/2007
Languages
English
Full Professional
Italian
Native or Bilingual
Timeline
Server
Posta Italbar
04.2024 - Current
Server
Cibo Wine Bar
04.2023 - 04.2024
General Manager
Pizzeria Via Mercanti(Elm, Danforth, Augusta)
01.2022 - 03.2023
Server/Manager
Pizzeria Via Mercanti(Augusta and Elm)
10.2019 - 01.2022
Runner/Server
Francobollo
08.2018 - 12.2019
Bartender/Supervisor
Zaza espresso bar
05.2015 - 12.2019
Bachelor of Science - IT Engineer
Universita' Degli Studi Di Napoli