Summary
Overview
Work History
Education
Skills
Educationcertification
Languages
Timeline
Generic

Francesco Luciano

Toronto,ON

Summary

To secure full or part time employment to further utilize my skills

Overview

9
9
years of professional experience

Work History

Server

Posta Italbar
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Server

Cibo Wine Bar
04.2023 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

General Manager

Pizzeria Via Mercanti(Elm, Danforth, Augusta)
01.2022 - 03.2023
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Server/Manager

Pizzeria Via Mercanti(Augusta and Elm)
10.2019 - 01.2022
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Runner/Server

Francobollo
08.2018 - 12.2019
  • Delivered correct food items to tables according to order documentation.
  • Directly interacted with customers at each location to build loyalty.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Bartender/Supervisor

Zaza espresso bar
05.2015 - 12.2019
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.

Education

Bachelor of Science - IT Engineer

Universita' Degli Studi Di Napoli
Napoli, Italy
05.2007

Skills

  • Work well under pressure in a fast-paced environment and proficient in collaboration & delegation of duties
  • Advanced proficiency with Microsoft Office, Excel, Word, Outlook
  • Excellent communication skills, both verbal and written; in person and by phone
  • Superior organizational, multi-tasking and data collection skills; accurate, discreet solid Customer service skills
  • Strong ability to problem solves also pay attention to detail
  • Accurate cash handling skills
  • Work well independently also a team player
  • Safely handled hazardous materials
  • Safely prepared food and maintained a clean work environment
  • Bar handling
  • Heavy lifting and able to stand for long periods at a time
  • 15 years working as Engineer during day shifts
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • High-volume dining
  • Sales expertise
  • Sales Techniques
  • Guest Relations Management

Educationcertification

Bachelor in Automation Engineer, University of Engineering of Naples, Naples, Italy, 05/2007

Languages

English
Full Professional
Italian
Native or Bilingual

Timeline

Server

Posta Italbar
04.2024 - Current

Server

Cibo Wine Bar
04.2023 - 04.2024

General Manager

Pizzeria Via Mercanti(Elm, Danforth, Augusta)
01.2022 - 03.2023

Server/Manager

Pizzeria Via Mercanti(Augusta and Elm)
10.2019 - 01.2022

Runner/Server

Francobollo
08.2018 - 12.2019

Bartender/Supervisor

Zaza espresso bar
05.2015 - 12.2019

Bachelor of Science - IT Engineer

Universita' Degli Studi Di Napoli

Similar Profiles

CREATE PROFILE
Francesco Luciano