Folarin Okenla
Customer Service Representative
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
JD Sport
01.2024 - 04.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Jays Care RBI Summer Edition.
06.2023 - 09.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Took good care of kids.
Calaway Worker
Calgary Stampede
07.2022 - 07.2022
- Observed packing operations to verify conformance to specifications.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted with planning of stampede.
- Sold stampede tickets.
- Assisted with cleaning of stampede ground.
Labour Worker
Diversified Staffing Services
05.2021 - 07.2021
- Loaded and unloaded materials onto trucks and trailers.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Arts - Sociology And Computer Science
University Of Alberta
Edmonton, AB04.2027
High School Diploma -
St. Francis High School
Calgary, AB05.2023
Skills
Excellent Communication
Professional telephone demeanor
Customer Retention Strategies
Customer service excellence
Computer Skills
Call Metrics
Live chat support
Timeline
Customer Service Representative
JD Sport
01.2024 - 04.2024
Customer Service Representative
Jays Care RBI Summer Edition.
06.2023 - 09.2023
Calaway Worker
Calgary Stampede
07.2022 - 07.2022
Labour Worker
Diversified Staffing Services
05.2021 - 07.2021
Bachelor of Arts - Sociology And Computer Science
University Of Alberta
High School Diploma -
St. Francis High School