Folarin Okenla
Customer Service Representative
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
JD Sport
01.2024 - 04.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Jays Care RBI Summer Edition.
06.2023 - 09.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Took good care of kids.
Calaway Worker
Calgary Stampede
07.2022 - 07.2022
- Observed packing operations to verify conformance to specifications.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted with planning of stampede.
- Sold stampede tickets.
- Assisted with cleaning of stampede ground.
Labour Worker
Diversified Staffing Services
05.2021 - 07.2021
- Loaded and unloaded materials onto trucks and trailers.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Arts - Sociology And Computer Science
University Of Alberta
Edmonton, AB04.2027
High School Diploma -
St. Francis High School
Calgary, AB05.2023
Skills
Excellent Communication
undefinedTimeline
Customer Service Representative
JD Sport
01.2024 - 04.2024
Customer Service Representative
Jays Care RBI Summer Edition.
06.2023 - 09.2023
Calaway Worker
Calgary Stampede
07.2022 - 07.2022
Labour Worker
Diversified Staffing Services
05.2021 - 07.2021
Bachelor of Arts - Sociology And Computer Science
University Of Alberta
High School Diploma -
St. Francis High School
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