Nathan Bolata
Customer Service Representative
Summary
. Reliable and upbeat customer service successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
School Specialty
10.2023 - 06.2024
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Kelly OCG
09.2022 - 08.2023
- I was in charge of helping the customers through troubleshooting any sort of issue that they might face as well as providing adequate follow-up messages as it was a remote position.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Team Lead
NIKE
09.2021 - 08.2022
- Assists in unloading shipments to the store, factory, or warehouse, and travels to other for support when short-staffed, tasks include front of house sales, customer service, transfers, and pick-up orders .
Assistant Manager
Nestle Nespresso
07.2019 - 09.2021
- I started as a team leader directed and guiding the customer toward what needs in regards to coffee and a couple of months and then apply to for the position of assistant manager which took a little bit of adjustment but I was able to pick up and learn very quickly and I was able to fulfill the position with absolute professionalism and to best my ability which would consist of everything from planning scheduling to coaching and hiring of personal to monitoring of the inventory.
Education
Computer Programming
Seneca
North York, ONSkills
Excellent time management
Approachable; especially with strangers
Cheerful and energetic and trained to help a customers on on
Excellent communication and listening
Energetic self-starter and has great relationships with my colleagues
Good Telephone Etiquette
Microsoft applications proficiency
Organization
Problem-Solving
Teamwork and Collaboration
Analytical and Critical Thinking
Excellent Communication
Timeline
Customer Service Representative
School Specialty
10.2023 - 06.2024
Customer Service Representative
Kelly OCG
09.2022 - 08.2023
Team Lead
NIKE
09.2021 - 08.2022
Assistant Manager
Nestle Nespresso
07.2019 - 09.2021
Computer Programming
Seneca
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