Flor De Maria Ballesteros Rodriguez
QC
Summary
Dynamic and results-oriented professional with a proven track record at BMO Bank of Montreal, excelling in customer service and financial product knowledge. Leveraged client retention strategies and branch operations expertise to enhance customer satisfaction and competitive positioning. Adept at fostering team collaboration and motivating employees, consistently achieving and surpassing goals.
Overview
6
6
years of professional experience
Work History
Personal Banking Associate
BMO Bank of Montreal
10.2023 - Current
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
Teller
Toronto-Dominion Bank
05.2021 - 07.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Sales Associate
Ruse Boutique
05.2018 - 04.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate - Mutual Funds Investment
Institut IFSE
Montreal07-2024
Associate of Arts - Economics
Concordia University
Montreal, QC05-2023
Skills
- Branch operations
- Financial product knowledge
- Cash Handling Accuracy
- Client Retention Strategies
- Customer Service
- Team Collaboration
- Employee Motivation
- Know Your Customer
- Energetic Self-started
- Documentation skills
- Follow-up skills
Languages
English
Full Professional
French
Full Professional
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Personal Banking Associate
BMO Bank of Montreal
10.2023 - Current
Teller
Toronto-Dominion Bank
05.2021 - 07.2022
Sales Associate
Ruse Boutique
05.2018 - 04.2021
Certificate - Mutual Funds Investment
Institut IFSE
Associate of Arts - Economics
Concordia University
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