Firas AbuErrub
Toronto,CA
Summary
A focused, meticulous, and outgoing individual with strengths in various management, legal, policy, and service roles. Strong track record of quickly learning and adapting to new complex situations. Eager to leverage a diverse range of talents in a new and engaging professional setting.
Overview
7
7
years of professional experience
Work History
Operations Manager (FOH)
Vice Regent Ltd.
06.2022 - Current
- Operated at The Backyard Smokehouse and Eggstatic Artisan Brunch located in Toronto.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Court and Client Representative
Ontario Public Service (London Courthouse)
04.2020 - 11.2021
- Provided expert and respectful service to all clients by learning and understanding the relevant legislation, rules, and policy
- Accurately ensured all pre-court work was conducted and prepared
- Meticulously prepared and presented, all court documents while ensuring accuracy
- Liaised with various court staff, stakeholders, and judiciary and ensured smooth case-flow
- Respectfully maintained court order and decorum (I.e., administering oaths, and cautions; relaying orders of the court; arranging adjournment dates).
AIESEC Global Development Lead Volunteer
UPB ROCKS, We Speak
08.2019 - 10.2019
- Traveled to Medellín with other international volunteers to organize and develop English classes/workshops in a school located in Comuna 8 (Enciso)
- Taught beginner and intermediate English to a wide range of students from children to adults
- Lead in creating lessons, curriculum, and giving presentations as a native English Speaker
- Returned to Canada as an advocate of the organization's goals and its many projects.
Programming Director
Western University's Early Outreach Program
10.2016 - 01.2019
- Planned and set-up all events that are included in the conference
- Advocated to student government, municipal government and other partners for funding and policy support for conference
- Successfully contacted and coordinated with all conference participants under significant time constraints (Professors, Guest Speakers, Caterers etc.)
- Took the lead on developing logistics including scheduling, transportation, organization.
Assistant Manager
Domino's Pizza
09.2016 - 08.2018
- Exceeded and maintained high food standards by proofing dough, prepping ingredients, making all food products, and handling ovens
- Successfully demonstrated industry sales technique, such as “upselling” deals/promotions to staff
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Undergraduate Bachelor's of Arts - Honor's Specialization Political Science, History
University of Western Ontario
London, ON06.2019
Skills
- Written and verbal communication
- High-Pressure Environments
- Research and writing
- Adaptable and Flexible
- Sales Expertise
- Fluent in Arabic
Timeline
Operations Manager (FOH)
Vice Regent Ltd.
06.2022 - Current
Court and Client Representative
Ontario Public Service (London Courthouse)
04.2020 - 11.2021
AIESEC Global Development Lead Volunteer
UPB ROCKS, We Speak
08.2019 - 10.2019
Programming Director
Western University's Early Outreach Program
10.2016 - 01.2019
Assistant Manager
Domino's Pizza
09.2016 - 08.2018
Undergraduate Bachelor's of Arts - Honor's Specialization Political Science, History
University of Western Ontario
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