Durga Prasad Govindu
Toronto,ON
Summary
Structured thinking, objectivity in analyzing complex relationships, hard work and self-motivation are my fortes. My team spirit, continuous learning appetite and enthusiasm have always proved me valuable resource for my team & organization.
Experienced with financial operations management, including overseeing budgeting and financial reporting. Utilizes strategic planning to streamline processes and improve financial performance. Track record of effective team leadership and fostering collaborative workplace.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Trade Forex Operations Manager
Kotak Mahindra Bank Limited
06.2018 - 10.2025
- Scrutinizing and processing Letter of Credit transactions in compliance with regulations.
- Team lead inland trade (LCBD, bill discounting, factoring, PO financing, etc)
- Team lead for General Banking Operations.
- Part of UAT testing team in migrating and upgrading to the new trade operations software.
- Team member in scrutinizing and processing Bank guarantees, Buyers credit, Outwards & inward remittances.
- Building and maintain healthy business relations with high net worth corporate & Government clients, ensuring high customer satisfaction matrices.
- Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Working closely with clients on regulatory issues like pending Bill of entry closure in IDPMS, Advance against exports document submission follow up, EDPMS closure follow up, etc.
- Resourcefully helping the New Client Acquisition (NCA) team in acquiring new clients, assisting them in getting the client on board and processing their transactions smoothly.
- Industry Type: Banking
- Functional Area: Commercial Banking
- Role: Customer Service Manager – Trade finance
- Work Experience: 5 years and 9 months.
- Led cross-functional teams to enhance customer service quality and operational efficiency.
- Developed strategic initiatives to optimize product offerings and improve client engagement.
- Streamlined workflow processes, resulting in improved turnaround times for customer requests.
- Mentored junior managers, fostering professional development and enhancing team performance.
- Collaborated with stakeholders to implement technology solutions that enhance banking operations.
- Facilitated training sessions on best practices for client relationship management and service excellence.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed risk assessment processes, ensuring compliance with regulatory standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Evaluated hiring, firing, and promotions requests.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Senior Manager
Kotak Mahindra Bank Limited
Chennai, India
06.2018 - 10.2026
- Scrutinizing and processing Letter of Credit transactions in compliance with regulations.
- Team lead inland trade (LCBD, bill discounting, factoring, PO financing, etc)
- Team lead for General Banking Operations.
- Part of UAT testing team in migrating and upgrading to the new trade operations software.
- Team member in scrutinizing and processing Bank guarantees, Buyers credit, Outwards & inward remittances.
- Building and maintain healthy business relations with high net worth corporate & Government clients, ensuring high customer satisfaction matrices.
- Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Working closely with clients on regulatory issues like pending Bill of entry closure in IDPMS, Advance against exports document submission follow up, EDPMS closure follow up, etc.
- Resourcefully helping the New Client Acquisition (NCA) team in acquiring new clients, assisting them in getting the client on board and processing their transactions smoothly.
- Industry Type: Banking
- Functional Area: Commercial Banking
- Role: Customer Service Manager – Trade finance
- Work Experience: 5 years and 9 months.
- Analyzed market trends to inform strategic decision-making and drive business growth.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed risk assessment processes, ensuring compliance with regulatory standards.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Facilitated training sessions on best practices for client relationship management and service excellence.
- Collaborated with stakeholders to implement technology solutions that enhance banking operations.
- Mentored junior managers, fostering professional development and enhancing team performance.
- Streamlined workflow processes, resulting in improved turnaround times for customer requests.
- Led cross-functional teams to enhance customer service quality and operational efficiency.
- Developed strategic initiatives to optimize product offerings and improve client engagement.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented and developed operational standards, policies and procedures.
Trade Finance Officer - Global Trade Services
ICICI Bank Limited
Chennai, India
04.2014 - 06.2018
- Scrutinizing and processing all trade products in compliance with regulations of RBI, FEDAI, DGFT, etc.
- Building and maintain healthy business relations with high net worth corporate & Government clients, ensuring high customer satisfaction matrices.
- Establishing personal relationship & developing future business, resolving client queries/complaints as well as providing guidance on various products & services provided by the Bank.
- Working closely with clients on regulatory issues like pending Bill of entry closure in IDPMS, Advance against exports document submission follow up, EDPMS closure follow up, etc.
- Resourcefully helping the New Client Acquisition (NCA) team in acquiring new clients, assisting them in getting the client on board and processing their transactions smoothly.
- Industry Type: Banking
- Functional Area: Commercial Banking
- Role: Customer Service Manager – Trade finance
- Work Experience: 4 years and 10 months.
- Products handled: Imports, Exports, Inland trade, inward & outward remittances, Capital accounts, Bank Guarantees and general banking operations (GBO).
- Managed daily operations to enhance customer service and satisfaction.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Post Graduation - Banking & Finance
Manipal University
Bangalore01-2014
B.Tech - Computer Science Engineering
G.Pulla Reddy Engineering College
Kurnool01-2012
Intermediate - undefined
Sri Chaitanya Junior College
Chittoor01-2008
S.S.C - undefined
Camford English Medium School
Chittoor01-2006
Skills
- Total experience of 9 years in Trade finance and general banking operations
- Passed CDCS in April 2024
- Thorough knowledge on UCP, URC, ISBP & URDG
- Expertise in developing and maintaining healthy relationship with clients for generating business and leading workforce towards accomplishing business and corporate goals
- Adept at working in high pressure environments under strict deadlines with ability to organize and handle multiple tasks simultaneously, while keeping in mind the Operational risk, compliance and controls of the Bank
- Ability to manage human, finance and material resources towards achievement of stated targets
- Good communicator with excellent interpersonal & relationship management skills
- Strong moral & work ethics
- End user testing for migrating/updating trade operations software
- Ability to shoulder responsibilities at the highest level of competence
- Appetite to learn new and implement strategically
- Possess analyzing & understanding capabilities for corrective decision making
- Team leadership
- Decision-making
- Continuous learning mindset
- Financial reporting
- Performance metrics analysis
- Foreign exchange
- Regulatory compliance
- Cross-cultural sensitivity
- Trade execution efficiency
- Risk management expertise
- Time management proficiency
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Planning and coordination
- Relationship building and management
- Customer relationship development
- Proactive and focused
- Fraud prevention
- Performance management
- Workflow coordination
- Quality assurance
- Written communication
- Work planning
- Adaptability
- Continuous improvement
- Business relationship management
- Staff training
- Staff management
- Goal setting
- Know your customer
- Recruitment and hiring
- Client relationship management
Accomplishments
- Achieved targets by completing transactions with 100% accuracy and efficiency.
- Supervised team of 17 staff members.
Languages
English
Telugu
Tamil
Hindi
EXTRA CURRICULAR ACTIVITIES
Got selected and went through NDA in 2009. Batch leader for my batch for the 5 days NDA interview held at Mysore. Won many prizes in sports and outdoor games at school level and college level. Volunteer in Blue Cross Society. Winners of corporate cricket tournament. Good at MS 365. Got selected and went through NDA in 2009. Batch leader for my batch for the 5 days NDA interview held at Mysore. Won many prizes in sports and outdoor games at school level and college level. Volunteer in Blue Cross Society. Winners of corporate cricket tournament. Good at MS 365.
Certification
- Complaint is a Gift
- The Science of Influence & Persuasion
- Becoming a Highly Organized Professional
- Carving The Road to Respect
- Mastering the Art of Prioritization
- Igniting Emotional Intelligence at the Workplace
- Bring Structure to your Communication using McKinsey's Pyramid Model
- Art of Delegation
- Fundamentals of Time Management
Timeline
Trade Forex Operations Manager
Kotak Mahindra Bank Limited
06.2018 - 10.2025
Senior Manager
Kotak Mahindra Bank Limited
06.2018 - 10.2026
Trade Finance Officer - Global Trade Services
ICICI Bank Limited
04.2014 - 06.2018
S.S.C - undefined
Camford English Medium School
Intermediate - undefined
Sri Chaitanya Junior College
B.Tech - Computer Science Engineering
G.Pulla Reddy Engineering College
Post Graduation - Banking & Finance
Manipal University
Custom
I hereby promise that the above details given by me are true and correct to the best of my knowledge and belief.
Custom
- Open to relocation.
- NISM certification with 83.75%
Custom
Received best performer award for my region for two consecutive years