Fiona Blondheim
Coquitlam,BC
Summary
Energetic and detail-oriented professional with a strong background in customer service. Adept at providing exceptional service with a positive, friendly attitude while maintaining efficiency and organization in fast-paced environments. Skilled in handling customer interactions, problem-solving, and multitasking to ensure a seamless experience. A proactive go-getter who thrives on meeting deadlines, staying organized, and delivering top-tier results with enthusiasm and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Crash Crawly's
Coquitlam, BC
01.2022 - Current
- I hosted and organized birthday parties, and made sure all their needs were met.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Processed payments accurately and promptly using a POS system.
- Coordinated and organized birthday parties, managed client bookings, and handled deposits to ensure smooth event execution.
Building Inspector/Data Entry Clerk
Metcap Living Management Inc
Burnaby, BC
05.2024 - 09.2025
- Prepared and submitted structured reports through a mobile application to ensure accurate record-keeping and compliance.
- Identified and reported any damage, tampering, or maintenance issues to the building manager for prompt resolution.
- Verified security features and operational integrity of building systems, ensuring compliance with safety protocols.
Cheerleading Coach
Vancouver All Stars
01.2019 - 06.2023
- Manage athletes through communication and action outlining necessary skills and helping with the implementation of those skills
- Managed parents (not allowed in gym) via communicating via facebook and video taping progress
- Choreographed a routine for the children that was suitable to their abilities
- Worked with owner of the gym and took her feedback and implemented changes to routines where needed
Education
Associate degree - Science
Douglas College
New Westminster, BC05-2027
High School Diploma -
Charles Best Secondary School
Coquitlam, BC06.2023
Skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Good at taking feedback and accountability
- Thrives in fast-paced environments, maintaining efficiency and attention to detail under pressure
- Cash handling
- Strong problem-solving abilities, providing quick and effective solutions to customer inquiries and concerns
Certification
- NCCP Emergency Action Plan eLearning
- Safe Sport Training
- Emergency First Aid Certificate
- Food Safe Certificate
References
Lori Brown, BC Ferry Retire, 604-218-1995
Darlene Hunter, Human Resources, QMC, 604-360-4503
Timeline
Building Inspector/Data Entry Clerk
Metcap Living Management Inc
05.2024 - 09.2025
Customer Service Representative
Crash Crawly's
01.2022 - Current
Cheerleading Coach
Vancouver All Stars
01.2019 - 06.2023
Associate degree - Science
Douglas College
High School Diploma -
Charles Best Secondary School
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