FILZA RASHID
Milton,Canada
Summary
Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and conflict resolution. Compassionate and sympathetic ensuring every individual is treated with respect and equity. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shelter Support Worker
Good Shepherd Men's Centre
09.2023 - Current
- Conducted basic life skills counselling, supportive counselling, crisis intervention and advocacy
- Demonstrated professionalism and excellent communication skills
- Ensured direct client contact in all aspects of service necessary for the comfort and safety of individuals accessing shelter services
- Provided screening, intake, and assessment for clients in order to determine the appropriate programming and/or services
- Carried personal caseload and worked within a client-centred perspective
- Acquired a working knowledge of issues related to violence, trauma, homelessness, mental health and substance use
- Dealt with on-the-spot overdoses and the use of naloxone and CPR when necessary
- Operated from a trauma-informed, anti-racist, anti-oppressive and feminist framework
- Supported the development of personalized counseling plans and maintaining a caseload
- Created a safe and dependable environment for clients to feel seen, heard and valued
Community Support Worker
Homes First
11.2021 - 12.2022
- Examined and documented clients various needs through interviews
- Provided client with direct service in order to increase clients capability and self sufficiency decreasing public assistance
- Completed intake, and discharge processes with the clients accessing the shelter services
- Employed de-escalation methods to resolve conflicts and crisis situations
- Administered assessments and intakes of clients' housing history, income, and employment to determine eligibility for internal and external programs
- Filed forms and applications in relation to clients, to support case management and client case transfer under the supervision of shift lead, intensive case worker, supervisor and site management
- Maintained safety and wellbeing of clients through regular check ins and accurate documentation of client's concerns
- Communicated necessary information with staff and other programs and community agencies to ensure clients referrals had access to relevant services
- Filled daily communication logs and maintained accurate and complete records
- Dealt with on-the-spot overdoses and the use of naloxone to save lives
- Created a safe and dependable environment for clients to feel seen, heard and valued
Project Monitor
Fraser Direct
09.2019 - 08.2021
- Planned and executed many company projects from a variety of clientele
- Supervised to ensure that production quotas were met in a timely manner without compromising quality
- Administered files and paper work of reports and records required to observe company's requirements
- Created a positive and inclusive work environment for all staff members while providing feedback and corrective measures if and when necessary
- Presided over staff from different backgrounds and acted sensitively to various cultural and religious needs and accommodations
- Provided regular status updates to Team Lead and Supervisor
- Supervised different team projects in a timely and efficient manner ensuring client satisfaction
- Learned to adapt and modify to a constantly changing environment
Mental Health Support Worker
Canadian Addiction Treatment Centre (CATC)
04.2017 - 06.2019
- Collaborated with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient
- Supervised urine drug screening, and testing using a dipstick
- Management of Patient active scripts including script cancellation as per Rx protocol
- Maintain a high-level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management
- Communicates with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations
- Facilitates clients in OTN sessions and conducts CARE calls
Education
Graduate Certificate - Mental Health and Addictions
Algonquin College
Ottawa, ON04-2026
BSC: Honours Bachelor of Science - Clinical Psychology and Sociology
University of Toronto
11-2022
Diploma Achieved -
Erindale Secondary School
Mississauga, ON05-2013
Skills
- Behavioral support
- Community integration
- Budgeting and financial management
- Conflict resolution
- Client advocacy
- Emergency response training
Certification
- Crisis Prevention and Intervention, 2024, Good Shepherd
- Standard First Aid, 2022, St. John Ambulance
- CPR C and AED, 2022, St. John Ambulance
- Overdose Prevention, Recognition and Response Training, 2021, Toronto Public Health
Languages
English
Timeline
Shelter Support Worker
Good Shepherd Men's Centre
09.2023 - Current
Community Support Worker
Homes First
11.2021 - 12.2022
Project Monitor
Fraser Direct
09.2019 - 08.2021
Mental Health Support Worker
Canadian Addiction Treatment Centre (CATC)
04.2017 - 06.2019
Graduate Certificate - Mental Health and Addictions
Algonquin College
BSC: Honours Bachelor of Science - Clinical Psychology and Sociology
University of Toronto
Diploma Achieved -
Erindale Secondary School
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