LORENA OLDHAM
Milton,Canada
Summary
Motivated and detail-oriented professional recently completing a Medical Office Assistant Diploma, seeking a full-time Administrative/Medical Office Assistant position. Skilled in patient scheduling, front-desk operations, confidential record management and supporting daily office functions. Dedicated to delivering compassionate service and contributing to an efficient, welcoming healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist / Administrative Support
Halton Women's Place
12.2023 - 01.2025
- Served as first point of contact for clients, staff, and visitors, providing a professional and compassionate atmosphere.
- Greeted and assisted clients, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments, coordinating calendars for optimal staff utilization.
- Maintained accurate client records in database, ensuring confidentiality and compliance.
- Provided information on services offered, addressing client inquiries promptly and accurately.
- Handled all incoming calls, emails, and in-person inquiries with discretion and efficiency.
- Maintained accurate, confidential client records and ensured adherence to privacy protocols.
- Supported daily administrative operations, including data entry, mail distribution, and inventory management.
- Coordinated appointments and communications between departments to support smooth shelter operations.
- Assisted management with filing, documentation, and the preparation of internal reports.
Food and Nutrition Assistant / Server
Halton Women's Place
11.2022 - 11.2023
- Prepared and served meals for residents and guests, ensuring high standards of hygiene and presentation.
- Assisted with meal setup, food portioning, and dining area organization.
- Supported nutritional assessments and client consultations to promote healthy eating habits.
- Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
- Documented dietary needs, meal orders, and special requests accurately.
- Supported the development and evaluation of basic nutrition programs.
- Maintained cleanliness of dining areas, utensils, and service stations.
House Maintenance Worker
Halton Women's Place
06.2021 - 11.2022
- Conducted routine cleaning and sanitization throughout the shelter, maintaining a safe and welcoming environment.
- Trained new hires in Infection Prevention and Control (IPAC) procedures.
- Performed scheduled preventative maintenance on equipment and coordinated repairs.
- Conducted annual inspections to ensure safety compliance.
- Supported shelter operations by assisting in general maintenance and emergency duties.
Education
Diploma - Medical Office Assistant
Sheridan College
Brampton, ON08.2025
High School Diploma - undefined
Central Peel Secondary School
Toronto, ON01.1998
Skills
- Medical Office Administration
- Patient Scheduling & Communication: EMR Data Entry (Accuro)
- Confidential Record Management
- Customer Service & Reception
- Microsoft Office (Word, Excel, Outlook)
- Team Collaboration & Interpersonal Skills
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual
Certification
- Joint Health and Safety Certified – 2024
- Standard First Aid & CPR/AED Level C – Valid until 2027
- Accuro EMR (Electronic Medical Records)
- Medical Terminology Certification
- IPAC (Infection Prevention and Control)
Timeline
Receptionist / Administrative Support
Halton Women's Place
12.2023 - 01.2025
Food and Nutrition Assistant / Server
Halton Women's Place
11.2022 - 11.2023
House Maintenance Worker
Halton Women's Place
06.2021 - 11.2022
High School Diploma - undefined
Central Peel Secondary School
Diploma - Medical Office Assistant
Sheridan College
ADDITIONAL HIGHLIGHTS
- Strong interpersonal communication skills and ability to support clients in sensitive situations.
- Proven ability to multitask in high-volume environments such as shelters and healthcare settings.
- Reliable, adaptable, and committed to maintaining professionalism under pressure.