Feven Debesay
Ottawa,Canada
Summary
Detail-oriented and reliable professional with over 5 years of customer service experience and a strong background in communication, organization, and client support. Experienced in creating positive, welcoming environments and handling guest needs with professionalism and efficiency. Skilled in multitasking, problem-solving, and maintaining high standards of service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Quickie
Ottawa 163 Bell St N, Ottawa ON, K1R 7E1, ON
11.2022 - Current
- Assisted customers and resolved inquiries while maintaining store organization
- Accurately handled cash transactions and maintained store organization.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Handled cash register operations accurately during peak times.
Key Holder / Cashier / Team Leader
Dollarama
Ottawa 2121 Carling Ave. Ottawa, ON K2A 1H2, Canada
10.2021 - 08.2022
- Oversaw store operations, including opening/closing and cash reconciliation
- Guided customers, supported the team, and helped achieve daily sales targets
- Assisted customers with inquiries and product selections.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Teacher - English & Science (KG2)
Alphabet Omega English School
Port-Sudan, Port-sudan
09.2016 - 01.2021
- Ensure children’s safety and well-being
- Monitor activities, playtime, meals, and naps
- Guide behavior and encourage positive social interactions
- Observe and report health, behavior, or development concerns
Education
Advanced Diploma - Biotechnology
Algonquin College
Ottawa, ONDiploma - Information Technology Accounting
Comboni College of Science And Technology
Khartoum, SudanSkills
- Customer Service & Guest Relations
- Front Desk Operations & Reception Management
- Check-in / Check-out Procedures
- Reservation Systems (PMS – Opera, Cloudbeds)
- Cash Handling & Payment Processing
- Telephone & Email Communication
- Conflict Resolution & Problem-Solving
- Multitasking & Time Management
- Data Entry & Record Keeping
- Microsoft Office (Word, Excel, Outlook)
- Teamwork & Collaboration
Timeline
Customer Service Associate
Quickie
11.2022 - Current
Key Holder / Cashier / Team Leader
Dollarama
10.2021 - 08.2022
Teacher - English & Science (KG2)
Alphabet Omega English School
09.2016 - 01.2021
Advanced Diploma - Biotechnology
Algonquin College
Diploma - Information Technology Accounting
Comboni College of Science And Technology