Johnny Ceasar
Los Angeles
Summary
Versatile and energetic service industry worker experienced in front-of-house and support roles, including bellman, server, cashier, and restaurant team member positions. Recognized for reliability, teamwork, and the ability to adapt quickly to new tasks. Committed to maintaining high service standards and exceeding guest expectations. Relocating to Los Angeles in late December and seeking opportunities to grow within a customer-focused environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
10.2025 - Current
- Provide outstanding customer service by greeting and assisting customers, addressing inquiries, and resolving complaints to ensure a positive experience.
- Accurately process transactions at the point-of-sale (POS), handling cash, credit, and returns with attention to detail.
- Promote Walgreens products, services, and loyalty programs (e.g., Balance Rewards), leading to an increase in customer participation and sales.
- Maintain organized and well-stocked shelves, assist with inventory management, and ensure products are properly displayed to boost sales and enhance customer experience.
- Handle complex customer issues with effective problem-solving techniques, resolving complaints to ensure customer satisfaction.
- Collaborate with team members to meet sales targets and deliver exceptional customer experiences during busy periods.
- Ensure store cleanliness and safety by adhering to company policies and maintaining a hazard-free environment for customers and staff.
- Contribute to store operations by participating in special promotions, merchandising tasks, and managing stock levels during high-demand periods.
- Support pharmacy and store leadership by assisting with customer service initiatives, including handling prescription pick-ups and general inquiries.
Server/Host
Hornblower Cruises
07.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression upon boarding
- Coordinated seating arrangements for individuals, families, and large event groups
- Delivered attentive food and beverage service in a fast-paced, high-volume environment
- Managed multiple tables and guest requests while maintaining excellent service standards
- Anticipated guest needs and provided proactive solutions to enhance their experience
- Assisted with event coordination, including weddings, corporate outings, and private charters
- Resolved guest concerns with professionalism and tact, maintaining guest satisfaction
- Collaborated with teammates and management to ensure smooth service flow
- Handled payments, operated POS systems, and ensured accuracy in transactions
Bellman
The Pendry
08.2024 - 07.2025
- Assisted guests with luggage handling, room deliveries, and transportation needs
- Escorted guests to rooms while explaining hotel amenities and services
- Coordinated with front desk and concierge to ensure smooth guest check-in/check-out
- Delivered packages, amenities, and special requests promptly and courteously
- Anticipated guest needs and provided proactive assistance to enhance their stay
- Resolved guest concerns with discretion, professionalism, and efficiency
- Supported housekeeping and valet teams to maintain seamless guest service flow
- Uphold hotel standards of luxury, hospitality, and guest confidentiality
Cashier
Jewel Osco
04.2024 - 07.2024
- Operated cash registers, processed cash, credit, and debit transactions with accuracy
- Provided friendly and efficient customer service at checkout
- Assisted customers with purchases, returns, and inquiries in a professional manner
- Balanced cash drawers and handled payments with attention to detail
- Bagged groceries and ensured items were handled with care
- Maintained cleanliness and organization of checkout lanes and work areas
Team Member
Sweetgreen
02.2024 - 04.2024
- Provided friendly and efficient customer service while taking orders and answering menu questions
- Prepared and assembled salads and bowls according to company standards and guest preferences
- Maintained a clean and organized work area, following food safety and sanitation guidelines
- Assisted with restocking ingredients, supplies, and packaging to ensure smooth operations
- Handled cash, credit, and mobile transactions accurately at the register
- Supported teammates in high-volume, fast-paced shifts to meet customer demand
Sales Associate - Electronics
Walmart
10.2023 - 01.2024
- Assisted customers in selecting electronics, phones, and accessories by providing product knowledge and recommendations
- Handled transactions, returns, and warranty services accurately and efficiently
- Maintained inventory by stocking shelves, organizing displays, and monitoring product availability
- Processed online orders and in-store pickups, ensuring timely and accurate fulfillment
- Set up, tested, and secured electronic devices for display to enhance customer shopping experience
- Resolved customer concerns and technical questions with patience and professionalism
- Promoted warranties, service plans, and special promotions to meet sales goals
- Collaborated with team members and management to ensure smooth department operations
- Ensured compliance with loss prevention, safety, and store policies
Education
High School Diploma -
William H Wells
Chicago, IL06-2023
Skills
- Food service
- Crowd Management & Situational Awareness
- Cash Handling & POS Systems
- Restaurant experience
- Customer Service & Guest Relations
- Adaptability in Fast-Paced Environments
- Hospitality & Luxury Service Standards
- Customer service
Timeline
Customer Service Associate
Walgreens
10.2025 - Current
Server/Host
Hornblower Cruises
07.2025 - Current
Bellman
The Pendry
08.2024 - 07.2025
Cashier
Jewel Osco
04.2024 - 07.2024
Team Member
Sweetgreen
02.2024 - 04.2024
Sales Associate - Electronics
Walmart
10.2023 - 01.2024
High School Diploma -
William H Wells