Fernando John Mallari
Richmond,BC
Summary
Attentive retail professional brings 3 years of experience in managing highly effective teams and creating an atmosphere of teamwork and growth to drive company success. In-depth knowledge of stock management and product knowledge. People- and service-oriented leader with a positive attitude and remarkable work ethic.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Guess Factory, McArthurGlen Designer Outlet
04.2024 - Current
- Counted out cash drawers and balanced totals.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Swept and mopped floor, and wiped windows and fixtures after closing to maintain an organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Marked down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through different departments multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Senior Sales Associate
Guess Factory, McArthurGlen Designer Outlet
02.2021 - 04.2024
- Managed cash transactions and simultaneously signing up customers for loyalty memberships of the company.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Communicated productively with managers and associates.
- Managed stock productivity and shipment.
- Organized seasonal store visuals.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Nurtured customer relationships and assisted with fitting room needs.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Cashier and Line Cook
McDonald’s Lansdowne
01.2020 - 03.2020
- Managed cashier and processed payments.
- Prepared beverages and food.
- Communicated effectively with peers and managers.
- Managed dine-ins, take-outs, and delivery orders.
- Counted cash tills, recorded and organized food products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Arts - Psychology
Langara College
Vancouver, BC06.2023
High School Diploma -
A.R. MacNeill Secondary School
Richmond, BC06.2019
High School Diploma -
St. Paul College of Makati
Manila03.2015
Skills
- Extremely organized
- Team training and development
- Multitasking Abilities
- Quick learner
- Self-motivated
- Superior Work Ethic
- Adaptability and Flexibility
- Inventory and Stocking
- Customer Service
- Workplace Safety
- Time Management
- Task Delegation
- Problem Anticipation and Resolution
Awards
- A.R, MacNeill Secondary School: Honour Roll & Raven Roll
- St. Paul College of Makati, Philippines: Consistent Honour Student
Volunteer Experience
- Volunteered at South Arm Community Centre (Richmond, BC) for cooking and baking classes for children. From June 1st 2018 until August 31st 2018. Assured that children are cooperating, learning and listening. Helped set up the equipment and ingredients needed before the class. Managed dishes and taught the children basic cooking and baking. Supported the supervisors in managing the class
- Volunteered for community services at St. Paul College of Makati(Manila) from January 1st, 2011 until July 31st, 2016. Tutored children basic school subjects like Math, Science, and English. Served meals to needy families and joined the community clean campaign for the school. Also joined christmas fundraising and gift giving for needy families. Extended care for the elderly at senior homes.
References
Available upon request
Hobbies and Interests
- Fond of basketball games.
- Interested in art movies and docu-series
- Enjoys music for relaxations.
- Admires photography and aesthetics
Languages
English
Native or Bilingual
Timeline
Key Holder Supervisor
Guess Factory, McArthurGlen Designer Outlet
04.2024 - Current
Senior Sales Associate
Guess Factory, McArthurGlen Designer Outlet
02.2021 - 04.2024
Cashier and Line Cook
McDonald’s Lansdowne
01.2020 - 03.2020
Associate of Arts - Psychology
Langara College
High School Diploma -
A.R. MacNeill Secondary School
High School Diploma -
St. Paul College of Makati
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