Krystal Ripley

• Oversaw daily operations of the cash area, ensuring smooth workflow and timely completion of tasks.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Boosted team morale and performance, organizing regular motivational meetings.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• doing up end of day cash bank deposit

• Processed monetary transactions, and provided high levels of customer service
• Assisted in opening and closing of location, including cash handling and deposits

.Manager on duty when the store manage was off duty

• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
• Improved customer service by projecting friendly and knowledgeable attitude.

• Communicated clearly, quickly and politely with co-workers to ensure correct order was being served to the customers
• Was pleasant and alert to customer needs
• Greeted guests as they entered the restaurant
• Initiated and completed customer transactions quickly and accurately
• Processed customer transactions and maintained an accurate cash drawer throughout the shift
• Assembled and delivered orders to customers quickly and efficiently
• Kept entire work area clean and sanitary throughout the shift
• Prepared products quickly and accurately, while following all preparation, health and safety standards and guidelines
• Operated and maintained food/drink/treat related equipment and registers properly and safely
• Completed assigned prep work for stocking and set up of the work area
• Stocked and executed proper rotation of products
• Assisted with end of day cleaning
• Worked as a 'team' member to assure constant and consistent quality, service, cleanliness and value to each customer
• Washed counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks
• Informed immediate supervisor promptly of all problems or unusual matters of significance
• Performed other duties and responsibilities as requested by management staff or shift leaders