FELICIA FAFALI DZAH
Markham,Ontario
Summary
Currently seeking a Human Resources Assistant or an Administrative Assistant position to leverage skills and contribute effectively to the team's success. Organized and dedicated with a results-driven mindset, exceptional communication and leadership abilities. Offering keen attention to detail, supervising daily office operations, and strong decision-making skills to manage multiple, concurrent tasks.
Overview
14
14
years of professional experience
Work History
Human Resource Intern
University Health Network,Toronto General Hospital
05.2024 - 08.2024
- Screening and processing volunteer applications to enhance the efficiency of Volunteer recruitment
- Assisted with interviews and onboarding, ensuring a smooth integration of volunteers
- Managed email correspondence and maintained up-to-date volunteer information on the Better Impact platform, improving database accuracy by 20%
- Worked with team members to enhance task completion.
Administrative Assistant (Realtor)
VIADUCT COMPANY LIMITED
03.2019 - 08.2023
- Successfully managed property leasing and sales, maintaining a 95% occupancy rate for residential units
- Executed sales transactions and handled all related documentation for luxury homes achieving sales targets by 10% above annual goals
- Managed administrative tasks related to property sales and leasing, including responding to inquiries and maintaining records
- Conducted property viewings and provided detailed information to potential buyers and tenants.
Administrative/Sales Officer
WAYLEAD COMPANY LIMITED
04.2014 - 03.2019
- Managed daily office operations, reducing operational costs by 15% through efficient resource management
- Assisted sales manager with innovative strategies, boosting unit sales by 30%
- Coordinated appointments, scheduled meetings, and recorded meeting minutes accurately
- Handled recruitment including scheduling interviews and onboarding new hires, improving hiring process efficiency by 25%
- Conducted property viewings, developed and maintained a network of 250+ contacts within the real estate industry to generate leads and referrals
- Managed office supplies, ensuring timely procurement and availability, reducing supply costs by 10% in the first two years.
Sales Assistant
CHURCHIS ENTERPRISE
09.2012 - 01.2014
- Managed customer requests and supply deliveries, ensuring timely service
- Performed bookkeeping activities, maintaining accurate sales records
- Assisted with inventory management, reducing stock by 15%
- Supported sales team with product demonstrations and customer engagement, resulting in a 25% increase in sales.
Administrative Assistant/ National Service
KNUST – INSTITUTE OF DISTANCE LEARNING
10.2010 - 06.2012
- Performed clerical duties, including filing, mail distribution, and meeting preparations, increasing office efficiency by 15%
- Created and maintained student files, assisted with semester registrations, and responded to inquiries, improving student satisfaction by 20%
- Managed office supplies and ensured their availability for staff and students
- Provided excellent customer service through phone, email, and face-to-face interactions.
Education
Post-Graduate Certificate - Human Resources Management
Seneca Polytechnic
Toronto, ON08.2024
Bachelor of Science - Human Resource Management
Kwame Nkrumah University of Science & Tech.
Kumasi06.2013
Higher National Diploma - Secretaryship And Management Studies
Ho Technical University
Ho05.2010
Skills
- Office Administration
- Time Management
- Effective Communication
- Interpersonal Skills
- Attention to detail
- Customer Service
- Multi-tasking
- Microsoft Office Suite
- Problem Solving
- Data Entry and clerical support
Awards
- Outstanding Employee of the Year - Waylead Company Limited 2015
- Outstanding Employee of the Year - Waylead Company Limited 2016
References
upon request
Timeline
Human Resource Intern
University Health Network,Toronto General Hospital
05.2024 - 08.2024
Administrative Assistant (Realtor)
VIADUCT COMPANY LIMITED
03.2019 - 08.2023
Administrative/Sales Officer
WAYLEAD COMPANY LIMITED
04.2014 - 03.2019
Sales Assistant
CHURCHIS ENTERPRISE
09.2012 - 01.2014
Administrative Assistant/ National Service
KNUST – INSTITUTE OF DISTANCE LEARNING
10.2010 - 06.2012
Post-Graduate Certificate - Human Resources Management
Seneca Polytechnic
Bachelor of Science - Human Resource Management
Kwame Nkrumah University of Science & Tech.
Higher National Diploma - Secretaryship And Management Studies
Ho Technical University
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