Yinghan Sun
Markham,Ontario
Summary
Experienced with client relationship management, team leadership, and strategic planning. Utilizes strong communication skills to align client goals with business objectives. Track record of driving client satisfaction and achieving revenue growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
TOO TWO MARKHAM INC
09.2024 - Current
- Part-time job.
- Main responsibilities:
- 1. Front desk reception: Answering reservation calls, taking phone orders, handling takeout orders, cash register duties, and filing receipts.
- 2. Front hall service: Guiding customers to order, promptly addressing and resolving various issues, and being responsible for the entire payment process for customers.
- 3. Collaboration with colleagues: Cleaning tables as quickly as possible, and providing timely assistance to colleagues when they are busy to maintain the dining experience for customers.
Group Account Manager
China Mobile Telecommunications Group Sichuan Co., Ltd. Chengdu branch
07.2020 - 02.2023
- Responsible for daily contact and customer maintenance of all corporate customers within the area of Tianfu Airport, Eastern New District, Chengdu, Sichuan Province:
- Managed corporate accounts within the Tianfu Airport and Eastern New District area, ensuring high client satisfaction through proactive communication and problem resolution.
- Led end-to-end delivery of corporate LAN, software, and hardware deployment projects: from solution design, bidding, and contract negotiation to implementation, testing, and post-deployment support.
- Responded to urgent technical issues, including LAN disruptions, hardware malfunctions, and wired/wireless network emergencies, ensuring minimal service downtime.
- Coordinated with Network Operation & Maintenance and Marketing departments to provide integrated technical and commercial solutions.
- Managed billing processes, invoicing, and account documentation on a monthly cycle.
- Conducted client needs assessments and delivered tailored package recommendations for mobile and home services.
- Built and maintained long-term relationships with ~300 individual and enterprise customers, providing both on-site and online consultation.
- Recognized as “Excellent Staff of the Branch” in 2022 for outstanding performance and customer service.
Education
Bachelor - Computer Science
Chengdu University of Information Technology
06.2020
Master - Electrical & Computer Engineering
Ontario Tech University
01.2025
Skills
- Team collaboration
- Project management
- Verbal and written communication
- Data-driven decision making
- Strong work ethic
- Exceptional customer service
- Multitasking Abilities
- C proficiency
- Python scripting
Accomplishments
- Tianfu Airport ICT Infrastructure – Successfully led the bidding and implementation of the overall network information system for the office building and security ICT building, ensuring seamless deployment and maintenance of all software and hardware.
- Yunnan Xiangpeng Airlines – Managed the design, bidding, and deployment of the main building and apartment network systems at Tianfu Airport.
- China Eastern Airlines IoT Project – Implemented IoT and hotel cable network systems, integrating advanced connectivity solutions.
- Sichuan Airport Group Ground Service – Deployed 1,000 handheld terminal devices for ground and cargo service operations.
- Sichuan Airlines Cloud Business Project – Delivered 500 handheld terminal devices to support terminal building ground services.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
Project Management Professional (PMP), Since June 2021
Timeline
Server
TOO TWO MARKHAM INC
09.2024 - Current
Group Account Manager
China Mobile Telecommunications Group Sichuan Co., Ltd. Chengdu branch
07.2020 - 02.2023
Master - Electrical & Computer Engineering
Ontario Tech University
Bachelor - Computer Science
Chengdu University of Information Technology
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