Matthew Fleming
Markham,Ontario
Summary
Proficient [Desired Position] with deep understanding of sales strategies and client relationship management. Successfully managed key accounts, driving revenue growth and fostering long-term partnerships. Demonstrated expertise in negotiating contracts and coordinating with cross-functional teams.
Overview
12
12
years of professional experience
Work History
ACCOUNT MANAGER
Trademark Industries Pvt Ltd.
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
ACCOUNT MANAGER
ABC Security
09.2021 - 06.2023
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Streamlined account management processes, reducing response times and improving client service quality.
SALES ASSOCIATE
Home Depot
08.2013 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Diploma - business management, marketing, sales, operations
Seneca College
Toronto, ON04.2020
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Strategic account development
- Sales forecasting
- Account development
- Client acquisition
- Business growth and retention
- Sales presentations
- Complaint resolution
- B2B sales
Languages
English
Native or Bilingual
Timeline
ACCOUNT MANAGER
Trademark Industries Pvt Ltd.
06.2023 - Current
ACCOUNT MANAGER
ABC Security
09.2021 - 06.2023
SALES ASSOCIATE
Home Depot
08.2013 - 07.2022
Business Diploma - business management, marketing, sales, operations
Seneca College
Training
- Health & Safety on-line training
- Home Depot certified on Fork Lift, Reach Truck & Order Picker
- Cashier on-line training
- Tool Rental on-the-job training
- Seasonal & Hardware on-line training
- Lumber Online Training
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