Asif Hafizi

Highly experienced and dedicated Manager for IT Support, with over 7 years of experience in providing technical assistance and support to end-users. Adept at resolving complex technical issues, implementing and maintaining IT infrastructure, and training users on new systems and software. Proven ability to work under pressure and deliver exceptional customer service. I am eager and working towards transitioning into IT Infrastructure- System Administration roles.As the Manager for IT Support at Canada Guaranty, I lead a team of three IT Analysts and am responsible for the effective triage of incoming IT support tickets and access requests, including email, network, server, and printer issues. I handle various Junior System Administrator tasks such as Linux and Windows Server patching (prod and non-prod), maintaining Group Policy configurations, creating/deploying Windows images as per company and security standards, administering O365, Active Directory, vCenter/VMware Workspace ONE (including scripting and patching), and performing some Info Security responsibilities using tools like Fortinet Endpoint Detection, Endpoint Protector (DLP), Tenable, Nessus, and Splunk.I work closely with multiple third-party vendors for support, access, and implementation. Together with my team, I manage the upkeep of the company's hardware and software inventory, collaborating with account reps and vendors. I provide support to both internal employees and external employees from leading financial institutions in North America, such as CIBC, TD, RBC, etc.