Favour Chigere
Welland,ON
Summary
Experienced with a strong background in quality assurance, and leadership. Demonstrated success in streamlining operations and enhancing productivity through continuous process improvement. Adept at building high-performing teams and motivating staff to reach their full potential. Proven ability to effectively coordinate and manage daily operations in organizations of up to six employees.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Walmart Supercentre
09.2024 - 10.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provided exceptional customer service by assisting shoppers with inquiries, product locations, and purchases.
- Processed transactions accurately at the cash register, including handling cash, debit, and credit card payments.
- Assisted in stocking shelves, organizing displays, and maintaining a clean and orderly store environment.
- Assisted with online order pickups and returns, ensuring a smooth experience for customers.
Operations Manager
Irvin Global And Investment Limited
11.2019 - 04.2023
- Managed credit and investment payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Managed credit and investment payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Managed capital funding requests of up to 30 million naira from customers on a monthly basis.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Executive Assistant
Respire Health Kitchen
04.2019 - 09.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Post-graduate Degree - Early Childhood Education
Niagara College
Welland, ON04-2026
Bachelor of Science - Sociology
Abia State University
Nigeria05-2018
Skills
- Operations management
- Financial Management
- Commendable written and verbal communication skills
- Strong data skills using Outlook, Powerpoint
- Ability to work in a group and independently
- Customer relations specialist
Certifications
Standard First Aid CPR/AED Level - BLS (HCP)
Worker Health and Safety Awareness
WHMIS (GHS)
Project management, Dexter and Hero's Consulting
Customer Service Management
Timeline
Customer Service Associate
Walmart Supercentre
09.2024 - 10.2024
Operations Manager
Irvin Global And Investment Limited
11.2019 - 04.2023
Executive Assistant
Respire Health Kitchen
04.2019 - 09.2019
Post-graduate Degree - Early Childhood Education
Niagara College
Bachelor of Science - Sociology
Abia State University
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