Fatuma AliShire
AbdiAziz
Etobicoke,Ontario
Summary
An ambitious and skilled individual pursuing a postgraduate degree in project management who is searching for a stimulating chance to put their IT and project management training and expertise to use. Experienced working on projects including both autonomous and team-oriented duties. Accountable, proactive, and detail-oriented when recording and communicating information to stakeholders as learned in their experience as a junior assistant manager.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Restaurant Cashier
Istar Restaurant
- And Banquet
- Took care of customer food and beverage orders preparing them effectively and efficiently
- Managed transactions with customers using cash registers
- Collected payments whether in cash, debit or credit
- Trained new employees in store policy and procedures
- Issued receipts, redeemed stamps and coupons
- Maintaining a calm demeanour during periods of high volume of work or unusual events to maintain the restaurant’s reputation whilst ensuring customer satisfaction at all times
- Delivered the best customer service to all customers by ensuring that they were served well and that there were no complaints in regards to the services provided
- Maintained clean and tidy checkout areas.
Customer Care representative
DHL EXPRESS
04.2022 - 08.2022
- Delivered customer support and helped clients through phone or email with account questions, payments, and other account-related operations
- Supported the sales team by informing potential new customers about the company's current products and services
- Kept abreast of competitor activity as well as corporate rules and processes pertaining to product offers and pricing
- In accordance with established procedures, investigated and addressed consumer complaints and questions
- Consistently took part in training courses to guarantee adherence to all applicable laws, rules, and corporate policies of the company.
Assistant Project and Event manager
Muslim Murshidaat Organization
01.2015 - 12.2021
- Responsible for organizing Youth development programs
- In charge of managing event budgets, logistics and event venues
- Facilitated youth programs for visiting children’s homes to cook, clean and entertain the orphans (every weekend)
- Organized youth talk for teenagers and young adults once every other month
- Organized tasks related to outreach for the community by utilizing a wide range of activities and events
- Created & executed community outreach strategies with department managers.
Junior assistant Data analysts and junior assistant manager
Keep Safe and Secure
Leeds, , UK
01.2020 - 10.2021
- Responsible for client processes including data entry on client data, recording and preparing weekly reports, business records and transactions
- Scheduled and coordinated meetings for the staff and managerial personnel in the firm
- Recorded minutes for the company meetings
- Time keeper for the company’s business meetings
- Analysed the data of the company using statistical techniques and providing weekly reports
- Developed and implemented databases and data collection systems
- Monitored Spending patterns and budgets of the company on a monthly basis.
Customer Care representative
Bulsho Fiber Link
, Kenya
02.2019 - 01.2020
- Responsible for running and maintenance of social media platforms of the company thus enabling easier and efficient communication with customers on these platforms/ channels
- Recorded customer interactions, processed customer accounts and filed documents
- Responsible for processing orders, forms, applications and customer requests
- Input data and maintain customer accounts accordingly
- Attended customer complaints, provided appropriate solutions and alternatives and followed up to ensure implementation of the resolutions
- In charge of record keeping i.e., updating stylesheets for the company
- Ensured customer satisfaction and provided professional customer support to the company’s clientele
- Generated feedback on the efficiency of the customer service process and reported it to the manager.
Community service
Mary
03.2019 - 10.2019
- Responsible for Inventory updating such as stocks entering the clinic and the allocation to the different departments of the clinic
- Issued drugs to different departments of the clinic
- Conducted the triage process of patients
- Filling medical records of patients
- Interpreter between the doctor and patient when required.
Swahili Interpreter
Hoodo Ticketing and Airline Agency
Kenya , Nairobi
02.2018 - 01.2019
- Translated for customers in their native language
- Booked flights for individuals who primarily spoke Somali and Swahili
- Handled customer complaints in Somali, Swahili and English
- Translated between supervisors and customers.
Swahili Interpreter
Ayanle Healthcare System
01.2016 - 01.2018
- Served as a translator for over 2000 patients
- Maintained a strict patient confidentiality over translated messages
- Soothed distressed patients by speaking to them in their native language
- Commended by 100 patients for positive communication experience
- Foreign language customer service representative
Education
Bachelor of Science - Applied Computer Technology- Forensics & Cybercrime
United States International University
04.2016 - 08.2020
Master of Arts - Project Management
Fanshawe College of Applied Arts And Technology
London, ON 09.2021 - 08.2022
Skills
Possesses strong leadership, initiative, presentation, analytical skills and multitasking skillsundefined
Timeline
Customer Care representative
DHL EXPRESS
04.2022 - 08.2022
Master of Arts - Project Management
Fanshawe College of Applied Arts And Technology
09.2021 - 08.2022
Junior assistant Data analysts and junior assistant manager
Keep Safe and Secure
01.2020 - 10.2021
Community service
Mary
03.2019 - 10.2019
Customer Care representative
Bulsho Fiber Link
02.2019 - 01.2020
Swahili Interpreter
Hoodo Ticketing and Airline Agency
02.2018 - 01.2019
Bachelor of Science - Applied Computer Technology- Forensics & Cybercrime
United States International University
04.2016 - 08.2020
Swahili Interpreter
Ayanle Healthcare System
01.2016 - 01.2018
Assistant Project and Event manager
Muslim Murshidaat Organization
01.2015 - 12.2021
Restaurant Cashier
Istar Restaurant
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