Fatuma AliShire
AbdiAziz
Etobicoke,Ontario
Summary
An ambitious and skilled individual pursuing a postgraduate degree in project management who is searching for a stimulating chance to put their IT and project management training and expertise to use. Experienced working on projects including both autonomous and team-oriented duties. Accountable, proactive, and detail-oriented when recording and communicating information to stakeholders as learned in their experience as a junior assistant manager.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Restaurant Cashier
Istar Restaurant
- And Banquet
- Took care of customer food and beverage orders preparing them effectively and efficiently
- Managed transactions with customers using cash registers
- Collected payments whether in cash, debit or credit
- Trained new employees in store policy and procedures
- Issued receipts, redeemed stamps and coupons
- Maintaining a calm demeanour during periods of high volume of work or unusual events to maintain the restaurant’s reputation whilst ensuring customer satisfaction at all times
- Delivered the best customer service to all customers by ensuring that they were served well and that there were no complaints in regards to the services provided
- Maintained clean and tidy checkout areas.
Customer Care representative
DHL EXPRESS
04.2022 - 08.2022
- Delivered customer support and helped clients through phone or email with account questions, payments, and other account-related operations
- Supported the sales team by informing potential new customers about the company's current products and services
- Kept abreast of competitor activity as well as corporate rules and processes pertaining to product offers and pricing
- In accordance with established procedures, investigated and addressed consumer complaints and questions
- Consistently took part in training courses to guarantee adherence to all applicable laws, rules, and corporate policies of the company.
Assistant Project and Event manager
Muslim Murshidaat Organization
01.2015 - 12.2021
- Responsible for organizing Youth development programs
- In charge of managing event budgets, logistics and event venues
- Facilitated youth programs for visiting children’s homes to cook, clean and entertain the orphans (every weekend)
- Organized youth talk for teenagers and young adults once every other month
- Organized tasks related to outreach for the community by utilizing a wide range of activities and events
- Created & executed community outreach strategies with department managers.
Junior assistant Data analysts and junior assistant manager
Keep Safe and Secure
Leeds, , UK
01.2020 - 10.2021
- Responsible for client processes including data entry on client data, recording and preparing weekly reports, business records and transactions
- Scheduled and coordinated meetings for the staff and managerial personnel in the firm
- Recorded minutes for the company meetings
- Time keeper for the company’s business meetings
- Analysed the data of the company using statistical techniques and providing weekly reports
- Developed and implemented databases and data collection systems
- Monitored Spending patterns and budgets of the company on a monthly basis.
Customer Care representative
Bulsho Fiber Link
, Kenya
02.2019 - 01.2020
- Responsible for running and maintenance of social media platforms of the company thus enabling easier and efficient communication with customers on these platforms/ channels
- Recorded customer interactions, processed customer accounts and filed documents
- Responsible for processing orders, forms, applications and customer requests
- Input data and maintain customer accounts accordingly
- Attended customer complaints, provided appropriate solutions and alternatives and followed up to ensure implementation of the resolutions
- In charge of record keeping i.e., updating stylesheets for the company
- Ensured customer satisfaction and provided professional customer support to the company’s clientele
- Generated feedback on the efficiency of the customer service process and reported it to the manager.
Community service
Mary
03.2019 - 10.2019
- Responsible for Inventory updating such as stocks entering the clinic and the allocation to the different departments of the clinic
- Issued drugs to different departments of the clinic
- Conducted the triage process of patients
- Filling medical records of patients
- Interpreter between the doctor and patient when required.
Swahili Interpreter
Hoodo Ticketing and Airline Agency
Kenya , Nairobi
02.2018 - 01.2019
- Translated for customers in their native language
- Booked flights for individuals who primarily spoke Somali and Swahili
- Handled customer complaints in Somali, Swahili and English
- Translated between supervisors and customers.
Swahili Interpreter
Ayanle Healthcare System
01.2016 - 01.2018
- Served as a translator for over 2000 patients
- Maintained a strict patient confidentiality over translated messages
- Soothed distressed patients by speaking to them in their native language
- Commended by 100 patients for positive communication experience
- Foreign language customer service representative
Education
Bachelor of Science - Applied Computer Technology- Forensics & Cybercrime
United States International University
04.2016 - 08.2020
Master of Arts - Project Management
Fanshawe College of Applied Arts And Technology
London, ON 09.2021 - 08.2022
Skills
Possesses strong leadership, initiative, presentation, analytical skills and multitasking skillsEmbraces teamwork and excellent communication skillsAbility to be professional at all times even in stressful situationsAdaptable and possesses persuasive speaking skillsExcellent organisation and problem-solving skillsProficient withMicrosoft Office Packages such as Office, Word, Excel, and PowerPointExperienced with working efficiently on independent tasks and on collaborative team projectsEffectively communicated and presented complex data to executives and the HR departmentsStrong analytical skills with the ability to use data management experience to organize complex informationCreated and executed outreach strategies through managing databasesProfessional in Project Management and Database Management Systems
Timeline
Customer Care representative
DHL EXPRESS
04.2022 - 08.2022
Master of Arts - Project Management
Fanshawe College of Applied Arts And Technology
09.2021 - 08.2022
Junior assistant Data analysts and junior assistant manager
Keep Safe and Secure
01.2020 - 10.2021
Community service
Mary
03.2019 - 10.2019
Customer Care representative
Bulsho Fiber Link
02.2019 - 01.2020
Swahili Interpreter
Hoodo Ticketing and Airline Agency
02.2018 - 01.2019
Bachelor of Science - Applied Computer Technology- Forensics & Cybercrime
United States International University
04.2016 - 08.2020
Swahili Interpreter
Ayanle Healthcare System
01.2016 - 01.2018
Assistant Project and Event manager
Muslim Murshidaat Organization
01.2015 - 12.2021
Restaurant Cashier
Istar Restaurant