Summary
Overview
Work History
Education
Skills
Timeline
Generic

Almas Dida

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful customer care rep with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Istar Restaurant
10.2022 - Current
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained and managed customer files and databases.
  • Managed supplier deliveries around client needs to increase client retention.
  • Developed and updated databases to handle customer data.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained staff on operating procedures and company services.

Security Guard

GardaWorld Security
09.2022 - 03.2023
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Personal Support Worker Student

Goodwill Health Care Services
05.2022 - 07.2022
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained entire family's schedule and organized events.

Custimer Care Representative

The Nairobi South Hospital
12.2019 - 09.2021
  • Passionate about learning and committed to continual improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Diploma - Health

Canadian Career College
Vaughan, ON

Diploma - Media And Communication

Mount Kenya Unuversity
Nairobi Kenya
11.2019

Post Secondary Education Coordinator’s Program

Muslim Academy
Nairobi Kenya
12.2014

Primary Level -

Hyuga Primary School
Garissa Kenya
12.2010

Skills

  • Microsoft Office
  • Microsoft Excel
  • English Fluency
  • Microsoft SharePoint

Timeline

Customer Care Representative

Istar Restaurant
10.2022 - Current

Security Guard

GardaWorld Security
09.2022 - 03.2023

Personal Support Worker Student

Goodwill Health Care Services
05.2022 - 07.2022

Custimer Care Representative

The Nairobi South Hospital
12.2019 - 09.2021

Diploma - Health

Canadian Career College

Diploma - Media And Communication

Mount Kenya Unuversity

Post Secondary Education Coordinator’s Program

Muslim Academy

Primary Level -

Hyuga Primary School
Almas Dida