Melissa Correia

· Provide mentorship to at-risk and newcomer youth aged 6–15.

· Support youth development through positive role modeling and skill-building activities.

· Develop personalized plans and set goals to promote personal growth and resilience.

· Foster self-esteem and social skills through engaging conversations and shared activities.

· Collaborate with families and program coordinators to ensure holistic support for mentees.

· Actively listen to concerns and provide emotional support in a non-judgmental manner.

· Encourage participation in educational, recreational, and social activities to build confidence.

· Monitor progress and provide feedback to help youth overcome challenges and build coping strategies.

• Lead daily operations including opening/closing procedures, staff training, and cash balancing

• Handled customer transactions and inquiries across in-store and online platforms

• Supported e-commerce updates, restocking, returns, and visual merchandising

• Prepared sales and inventory reports to inform business decisions

• Maintained high levels of customer satisfaction by resolving concerns promptly

• Provided hotel-style concierge service in upscale residential buildings

• Managed administrative tasks, visitor logs, and contractor access

• Ensured safety and compliance with property protocols

• Trained and supervised new staff members on procedures and customer care

• Acted as a liaison between residents, property management, and head office

• Researched wrongful convictions in Canada and the U.S., focusing on systemic biases and legal barriers

• Investigated psychological and social impacts on exonerees, including stigma and relationship strain

• Conducted literature reviews, organized research materials, and synthesized complex findings

• Participated in regular meetings to review findings and refine hypotheses

• Supported students with special needs in classroom and home settings

• Helped implement IEP goals with personalized lesson support

• Monitored behavior and assisted with classroom management

• Provided inclusive learning experiences through adapted activities and one-on-one support