Fatima Omarzay
Calgary
Summary
Experienced in managing customer experience initiatives, with a focus on analyzing customer feedback to inform service improvements. Conducted regular team meetings to assess progress and identify areas for enhancement, ensuring compliance with industry regulations and company policies. Demonstrated effective conflict resolution skills by guiding employees through company procedures during disputes. Provided leadership during organizational changes, fostering a culture of adaptability and responsiveness within the team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager Customer Experience
TD Canada trust
Calgary
11.2019 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
Education
Some College (No Degree) - Legal Studies
SAIT
Calgary Skills
- Customer service
- Conflict resolution
- Team leadership
- Performance management
- Customer relationship management
- Employee training
- Project management
- Communication skills
- Problem solving
- Time management
- Decision making
- Policy implementation
- Salesforce management
- Emergency response
- Staff management
Languages
Farsi
First Language
Urdu
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Certification
Red deal hairdresser barber certified
Accomplishments
65 words per minute skills
Timeline
Manager Customer Experience
TD Canada trust
11.2019 - Current
Some College (No Degree) - Legal Studies
SAIT