TARRA WALLACE
Brampton,ON
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager Customer Experience
TD Canada Trust
Brampton, Ontario
11.2023 - Current
- Evaluated employee performance regularly through coaching sessions and feedback sessions.
- Delegated work to staff, setting priorities and goals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Created schedules for staff members according to business needs.
- Ensured compliance with all federal regulations related to banking operations.
Lead Customer Service Associate
TD Canada Trust
Mississauga, Ontario
06.2022 - 11.2023
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member. Resulting in improved associate goals by at least 80%
- Respond to customers calls and emails, answering questions about products and services. Leading to customer needs fulfilled.
- Complete daily admin task and ensure bank internal accounts are balanced to prevent branch loss.
- Complete daily observations on the frontline staff
- Handled day-to-day accounting processes to drive financial accuracy.
Personal Banking Associate
TD Canada Trust
Mississauga, Ontario
03.2022 - 06.2022
- Engage clients in day-to-day banking advice needs, transactions, digital education and customer problem resolutions related to their everyday banking needs
- Build customer confidence for digital banking by educating the customers on their mobile device, online banking and at the ATM
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Assistant Store Manager
Cash Money
Brampton, ON
12.2020 - 03.2022
- Review paper work auditing customer files, coaching tellers and providing feedback Process financial transactions like Payday Loans, Lines of Credits, bill payments Assist store manager in organizing, planning and implementing strategy
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Track weekly, monthly, quarterly profess and annual objectives Monitor and maintain store inventory, evaluate employee performance and identify hiring and training needs
- Coach and support other team members
Shift Lead
Cash Money
02.2020 - 11.2020
- Ability to adapt to change
- Check cashing, processing deposits and withdrawals, securing loan payments, balancing teller drawers Process financial transactions like Payday Loans, Lines of Credits, bill payments
- Review and understand diverse reporting statements on financial board Participate in planning and execution of store marketing initiatives, both internally and externally
- Maintained client records, built relationships, forwarding customer requests to appropriate personnel, taking phone calls, filing documents and answering to customer's inquiries
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Client Specialist
Cash Money
10.2018 - 01.2020
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Ensure accurate data entry for all transactions Maintain exceptional inbound and outbound phone skills to communicate products and services with new and existing clients
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Model corporate vision, mission and values statements through their day to day interactions internally and externally, while creating revenue growth through cross-selling promotions and products
Cashier /Cash Office Supervisor
Sheriff No Frills
09.2012 - 12.2018
- Receive payment by cash, credit cards, vouchers, or automatic debits Assist customers by providing information and resolving their complaints
- Answer customers' questions and provide information on procedures or policies
- Count money in cash drawers at beginning of shifts to ensure amounts are correct and that there is adequate change
- Supervise others and provide on-the-job training Restocked and organized merchandise in front lanes
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Diploma - Early Childhood Education
Humber College Institute of Technology And Advanced Learning
Toronto, ON06.2017
Skills
- Administrative Management
- Cash Handling
- Customer Service Experience
- Coaching and Mentoring
- Time Management
- Critical Thinking
- Interpersonal Skills
- Organizational Skills
- Cash Office Operator
- Schedule Preparation
Timeline
Manager Customer Experience
TD Canada Trust
11.2023 - Current
Lead Customer Service Associate
TD Canada Trust
06.2022 - 11.2023
Personal Banking Associate
TD Canada Trust
03.2022 - 06.2022
Assistant Store Manager
Cash Money
12.2020 - 03.2022
Shift Lead
Cash Money
02.2020 - 11.2020
Client Specialist
Cash Money
10.2018 - 01.2020
Cashier /Cash Office Supervisor
Sheriff No Frills
09.2012 - 12.2018
Diploma - Early Childhood Education
Humber College Institute of Technology And Advanced Learning
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