Summary
Overview
Work History
Education
Skills
References
Previousworkexperience
Languages
References
Timeline
Generic
Zoheb Khan

Zoheb Khan

Saskatoon,SK

Summary

Dynamic leader with a proven track record at TD Canada Trust, specializing in customer experience management and personal banking. Expert in team leadership and designing training programs, demonstrating exceptional interpersonal skills and a detail-oriented approach. Achieved significant improvements in staff development and customer satisfaction, leveraging strong analytical and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Manager Customer Experience

TD Canada Trust
08.2021 - Current
  • Choreography, coaching and development, administration, complext problem solving and conflict resolution

Personal Banking Associate

TD Canada Trust
03.2020 - 08.2021
  • Attending to personal banking needs of clients, including opening accounts, assisting with applications for credit cards, line of credit and loans

Lecturer

Independent University Bangladesh
09.2015 - 08.2018
  • Course design (according to syllabus) and conducting
  • Field trip design, arrangement and conducting
  • Seminar arrangement
  • Acted as the department club coordinator for 1 year (designed and executed programs)

Senior Research Officer

Bangladesh Centre for Advanced Studies
01.2014 - 09.2015
  • Research design, team leader, workshop design and execution, data collection and analysis, report writing and editing

Education

Masters of Sustainable Environmental Management -

University of Saskatchewan
Canada
01.2019

Masters of Science - Environmental Management

Independent University
Bangladesh
01.2010

Bachelors of Science - Environmental Science and Management

North South University
Bangladesh
01.2008

Skills

  • Team Leadership
  • Team Management
  • Designing training programs
  • Goal oriented
  • Detail oriented
  • Customer service
  • Staff training and development
  • Salesforce management
  • Strong Interpersonal Skills

References

  • Douglas Andrew Clark, Associate Professor, School of Environment and Sustainability, 3069665405, d.clark@usask.ca
  • Dr. Md. Abdul Khaleque, Associate Professor, Department of Environmental Science, School of Environmental Science and Management, +8801712147076, akhaleque@iub.edu.bd
  • Osama Ijaz, Branch Manager, TD Canada Trust, 3064209411, osamabin.ijaz@td.com

Previousworkexperience

  • TD Canada Trust, Manager Customer Experience, 08/01/21, Present, Choreography, coaching and development, Administration, Complex problem solving and conflict resolution
  • TD Canada Trust, Personal Banking Associate, 03/01/20, 08/01/21, Attending to personal banking needs of clients, Opening accounts, Assisting with applications for credit cards, line of credit and loans
  • Independent University Bangladesh, Lecturer, 09/01/15, 08/01/18, Course design according to syllabus, Conducting field trips, Seminar arrangement, Department club coordinator for 1 year
  • Bangladesh Centre for Advanced Studies, Senior Research Officer, 01/01/14, 09/01/15, Research design, Team leader, Workshop design and execution, Data collection and analysis, Report writing and editing

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual

References

References available upon request.

Timeline

Manager Customer Experience

TD Canada Trust
08.2021 - Current

Personal Banking Associate

TD Canada Trust
03.2020 - 08.2021

Lecturer

Independent University Bangladesh
09.2015 - 08.2018

Senior Research Officer

Bangladesh Centre for Advanced Studies
01.2014 - 09.2015

Masters of Sustainable Environmental Management -

University of Saskatchewan

Masters of Science - Environmental Management

Independent University

Bachelors of Science - Environmental Science and Management

North South University
Zoheb Khan