FATIMA BIBI
Surrey
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Aritzia Support Office
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Shoppers Drug Mart
03.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Basic Training Diploma - Family And Community Services
Academy of Learning Career College
Surrey, BC03.2023
High School Diploma -
Princess Margaret Secondary School
Surrey, BC06.2020
Skills
- Listen, understand, and communicate effectively to customers
- Attention to detail
- time management, team work, self motivation
- Taking responsibilities
Languages
English
Elementary
Urdu
Elementary
Hindi
Elementary
Timeline
Customer Care Representative
Shoppers Drug Mart
03.2023 - 02.2024
Customer Service Representative
Aritzia Support Office
01.2022 - Current
Basic Training Diploma - Family And Community Services
Academy of Learning Career College
High School Diploma -
Princess Margaret Secondary School
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