Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Seyedeh Yasaman Mirnajafi

Burnaby,BC

Summary

Highly motivated, detail-oriented and customer-focused individual with a keen eye for quality , seeking a Barista position to utilize strong communication skills and passion for providing exceptional service to enhance customers experience .

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Shahrvand Store
06.2020 - 12.2023

Made customers feel welcome and helped with shopping needs.

Resolved customers complaints .

Accurately processed financial transactions using computerized cash register in a fast-paced environment.

Answered inquiries from customers in person and on the phone.

Worked to maintain an organized environment.

Barista

Ordibehesht Cafe
05.2017 - 04.2020

Operated coffee-making equipment such as espresso machines,grinders and brewers.

Prepared a variety of drinks and foods to meet customers preference and quality standards.

Adhere healthy and safety regulations , including proper food handling and sanitation practices.

Provided friendly and efficient service to customers.


Waitress/Server Assistant

Sam Cafe
04.2015 - 02.2017

Greeting customers warmly and provided excellent customer service.

Served variety of coffee drinks, teas, warm drinks and other beverages according to customers preference.

Maintain cleanliness and organization of the coffee shop.

Answered customers injuries and providing information about the menu items.

Collaborated with coworkers to ensure smooth operations and a positive work environment.

Education

Bachelor of Arts -

Payame Noor University
Tehran/Iran
2015

High School Diploma -

Hazrate Zahra High School
Tehran/Iran
2010

Skills

  • Strong verbal communication skills to interact effectively with customers, colleagues and management as well as ability to listen actively and understand customers needs
  • Strong attention to details
  • Ability to work independently and also as a team player with a positive attitude and willingness to assist others
  • Great beverage knowledge
  • Able to work efficiently and multitask
  • Fluent in English ,Farsi
  • Scheduling

Additional Information

Available to work flexible hours,including weekends and holidays.

References available upon request.

Timeline

Customer Service Representative

Shahrvand Store
06.2020 - 12.2023

Barista

Ordibehesht Cafe
05.2017 - 04.2020

Waitress/Server Assistant

Sam Cafe
04.2015 - 02.2017

Bachelor of Arts -

Payame Noor University

High School Diploma -

Hazrate Zahra High School
Seyedeh Yasaman Mirnajafi