Swaraj Choudhary
Customer Service Representative
Dartmouth,NS
Summary
Dedicated and results-oriented Customer Service Representative with over 2 years of experience in providing exceptional service to diverse clientele. Proven track record of resolving customer inquiries and issues promptly while delivering a positive customer experience. Proficient in utilizing CRM systems, handling high call volumes, and multitasking in fast-paced environments. Strong communication skills combined with a proactive approach to problem-solving and a commitment to exceeding customer expectations. Eager to leverage expertise in delivering outstanding service and contributing to the success of esteemed organizations. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining positive relationships. Excellent communication skills and a customer-focused approach to problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Westwood Arena
11.2022 - Current
- Addressing customer inquiries, questions, and concerns through various communication channels such as phone, email, text etc.
- Assisting customers with placing orders accurately and efficiently, whether in-person, over the phone, or via digital channels.
- Resolving customer complaints, concerns, or disputes promptly and professionally, striving to find satisfactory solutions that uphold Westwood customer service standards.
- Informing customers about current promotions, deals, or special offers to encourage upselling and increase customer satisfaction.
- Demonstrating professionalism, courtesy, and a friendly demeanor in all customer interactions, representing the brand positively and effectively.
- Seeking opportunities for personal and professional growth, actively participating in training programs, and implementing feedback to enhance performance and service quality.
Customer Service Representative
Teleperformance[Scotiabank]
06.2022 - 07.2023
- Responded to customer inquiries via phone, email, and chat in a timely and professional manner
- Provided product information, resolved issues, and addressed customer concerns to ensure satisfaction
- Utilized CRM software to maintain accurate records of customer interactions and transactions
- Collaborated with team members to improve processes and enhance the overall customer experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed and updated databases to handle customer data.
- Handling customer complaints, disputes, or escalations effectively and efficiently, striving to find satisfactory solutions that uphold Scotiabank's customer service standards and maintain customer satisfaction.
- Offering detailed information about Scotiabank's banking products, features, benefits, fees, and terms and conditions to help customers make informed decisions.
- Accurately documenting customer interactions, transactions, and inquiries in Scotiabank's customer relationship management (CRM) system or databases for tracking and reporting purposes.
Education
Diploma - Internet and Network Security Specialist
CDI College
Montreal, Quebec12.2022
Skills
- Knowledge of office productivity software such as Microsoft Office (Word, Excel, PowerPoint, Outlook) or Google Workspace (Docs, Sheets, Slides, Gmail) to create documents, spreadsheets, presentations, and manage emails efficiently
- Ability to communicate effectively with customers, both verbally and in writing, to understand their needs and convey information clearly
- Capability to multitask and efficiently navigate between different software applications, browser tabs, or windows while managing multiple customer inquiries simultaneously to provide timely responses
- Skill to attentively listen to customers, understand their concerns, and respond appropriately
- Capacity to understand and share the feelings of customers, demonstrating compassion and showing that their concerns are understood and valued
- Ability to remain calm and composed when dealing with difficult or frustrated customers, ensuring a positive interaction
- Understanding of the company's products or services, including features, benefits, and usage, to provide accurate information and assistance to customers
- Proficient typing skills and accuracy in data entry to quickly input customer information, inquiries, or responses into various software systems while maintaining accuracy and attention to detail
Languages
English
Full Professional
Timeline
Customer Service Representative
Westwood Arena
11.2022 - Current
Customer Service Representative
Teleperformance[Scotiabank]
06.2022 - 07.2023
Diploma - Internet and Network Security Specialist
CDI College