Farwah Zaidi
Milton
Overview
9
9
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
12.2023 - Current
- Manage an average of 50 daily transactions such as deposits, withdrawals & mortgage payments
- Identify potential fraud and decline suspicious transactions to protect company & customers
- Educate customers about financial products based on their current profile with the bank
- Ensure necessary due diligence for legality of every customer transaction
- Assisting in branch goals by increasing business
Recruiting Officer
BAPD Inc.
10.2022 - 11.2023
- Leveraged LinkedIn and networked professionals to source potential candidates
- Conducted 500+ interviews in person, by phone or via video call
- Educated and helped new hires through pre-onboarding procedures
Lab Assistant
LifeLabs
06.2021 - 09.2022
- Supported 400+ COVID-19 patients with virtual and in-person testing
- Validated sensitive patient data accuracy to improve outcomes in a challenging environment
- Performed accurate data entry in compliance with government protocols to deliver test results
- Provided compassionate service to sick, elderly, and distressed patients
Sales Associate
Coach Outlet
12.2018 - 03.2020
- Managed conflict resolutions in accordance with store policies
- Stayed educated on store's promotions, products, services, pricing, and discounts
- Handled 100s of transactions daily while solving customer complaints
- Assisted team with transactions, labeling, and product placement in high-traffic areas
Teaching Assistant
Sir Wilfred Laurier P.S
06.2016 - 07.2016
- Provided personalized support to children requiring extra assistance
- Managed classroom behavior ensuring safety
- Graded student assignments following board guidelines in a timely manner
Education
IFIC
IFSE Institute
02-2025
Bachelor of Arts -
York University
11.2021
Skills
- MS PowerPoint
- MS Word
- MS Excel
- SQL
Timeline
Customer Experience Associate
TD Canada Trust
12.2023 - Current
Recruiting Officer
BAPD Inc.
10.2022 - 11.2023
Lab Assistant
LifeLabs
06.2021 - 09.2022
Sales Associate
Coach Outlet
12.2018 - 03.2020
Teaching Assistant
Sir Wilfred Laurier P.S
06.2016 - 07.2016
IFIC
IFSE Institute
Bachelor of Arts -
York University
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