Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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FARAZ SHAIKH

Ottawa

Summary

Dedicated Supply Chain Management student at Lambton College with hands-on experience in retail operations, inventory control, and customer service. Coming from a business family I have background in sales and store management, I bring proven skills in negotiation, client relations, and business development. Currently working as a Brand Associate at Old Navy , I have gained practical expertise in managing stock flow, optimizing processes, and leading teams. Eager to leverage my combined academic knowledge and professional experience to contribute to efficient supply chain operations and organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Brand Associate

Old Navy
02.2025 - Current
  • Managed the cash register (POS) as a primary cashier, accurately processing transactions, handling returns/exchanges and ensuring a smooth checkout experience.
  • Supported shipment and stockroom operations, including receiving, unpacking, tagging, and organizing new inventory for floor readiness.
  • Worked collaboratively with team members to manage high-traffic periods, providing flexible support between floor, cash wrap, and backroom tasks as needed.
  • Delivered excellent customer service on the sales floor by assisting shoppers with product selections, sizing, and styling advice, contributing to overall sales goals.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
  • Executed signage and markdown processes to meet productivity and pricing standards.

Sales Consultant

Concept Hyundai (Hyundai Motor India Ltd.)
05.2023 - 11.2024
  • Successfully achieved customer satisfaction and retention by building strong relationships and addressing client needs effectively.
  • Demonstrated expertise in negotiation and deal closure, contributing to revenue growth and achieving sales targets.
  • Proficient in handling sales operations, cash collection, and paperwork, ensuring smooth transaction processes and compliance.
  • Actively engaged in corporate meetings, cold calling, and video conferencing to expand customer base and drive business development.
  • Played a key role in showroom events and product launches to generate leads and boost visibility.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Stayed knowledgeable on latest (product or service) innovations and technological advancements through continuous training.

Store Manager

Vestige Marketing Pvt. Ltd.
09.2020 - 04.2023
  • Managed daily store operations, ensuring smooth functioning and high standards of service.
  • Handled inventory management, including stock tracking, replenishment, and product displays.
  • Delivered exceptional customer service, resolving issues and enhancing customer satisfaction.
  • Supervised cash operations, ensuring transaction accuracy and end-of-shift register balancing.
  • Assisted with hiring, training and mentoring new staff members.

Education

Post-Graduate Certificate - Supply Chain Management

Lambton College
Ottawa, ON
08-2026

Bachelor of Commerce - Commerce

New L.J. COMMERCE COLLEGE
Ahmedabad, India
06-2022

Skills

  • Sales support
  • Product launches
  • Branding
  • Inventory control procedures
  • Customer engagement
  • Customer relationship management
  • Objection handling
  • Consultative sales

Languages

Hindi
English
Gujarati

Certification

  • Gold Certified Sales Consultant – Hyundai Motor India Ltd., June 2024
  • Awarded Star Performer of the Month – Hyundai Motor India Ltd., June 2024
  • Completed Introduction to Marketing – Wharton Business School (University of Pennsylvania) [Online], March 2023
  • Participated in Train, Earn & Learn Virtual Online Training – Western India Regional Council (WIRC) of the ICAI, February 2021

Timeline

Brand Associate

Old Navy
02.2025 - Current

Sales Consultant

Concept Hyundai (Hyundai Motor India Ltd.)
05.2023 - 11.2024

Store Manager

Vestige Marketing Pvt. Ltd.
09.2020 - 04.2023

Post-Graduate Certificate - Supply Chain Management

Lambton College

Bachelor of Commerce - Commerce

New L.J. COMMERCE COLLEGE

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