Manas Arora
Burnaby
Summary
Motivated and successful Brand Associate accomplished in driving sales with forward-thinking marketing approach. Helped create positive experiences to acquire new customers and increase brand revenue. Highly energetic and driven to exceed targets. Outgoing and reliable Brand Ambassador with 2+ years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions. Expert Sales Support with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Associate
Gap Inc
08.2021 - Current
- Created and managed promotional materials for in-store events
- Assisted customers with product selection and provided information about the brand
- Organized sales floor displays to maximize visibility of products
- Maintained accurate stock levels and tracked inventory
- Developed relationships with customers to encourage repeat business
- Responded to customer inquiries via phone, email, and in person
- Provided excellent customer service at all times
- Prepared reports on sales performance and customer feedback
- Trained new associates on store policies and procedures
- Handled cash register transactions accurately and efficiently
- Mentored 10+ new sales associates
- Promoted to Acting Supervisor after every now and then
- Supervision - Supervised team of three staff members
- Consistently maintained high customer satisfaction ratings
- Recognized as Employee of the March (2023) for outstanding performance and team contributions
- Restocked shelves with merchandise as needed
- Processed returns according to company policy
- Collected, analyzed and forecasted sales data to target strategies and drive results
- Introduced sales, promotions and other brand initiatives to gain customer loyalty
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
Digital Marketing Intern
Glink's International
04.2020 - 05.2020
- Developed content for websites, blogs, and social media platforms to increase brand awareness
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media
- Suggested new strategies based on analytics data to improve effectiveness of campaigns
- Monitored social media for trending news, ideas and feedback
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities
Education
High School Diploma -
Douglas College
New Westminster, BC08.2025
Skills
- Money Handling
- Customer Service
- Teamwork
- Selling Retail
- Merchandising Expertise
- Product Knowledge
- Product Promotions
- Problem-Solving
- Cash Register Operation
- Market Analysis
- Sales Techniques
- Sales support
- Market Analysis
Certification
Certified Digital Marketing Intern, Glink's International, 2020
Accomplishments
- Mentored 10+ new sales associates.
- Promoted to Acting Supervisor after every now and then.
- Supervised team of three staff members.
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Brand Associate
Gap Inc
08.2021 - Current
Digital Marketing Intern
Glink's International
04.2020 - 05.2020
High School Diploma -
Douglas College
Certified Digital Marketing Intern, Glink's International, 2020
Similar Profiles
Angela De FuriaAngela De Furia
POS Lead at Gap IncPOS Lead at Gap Inc
Kelsie RObertsKelsie ROberts
Sales Associate at Gap IncSales Associate at Gap Inc
Mafaz KhanMafaz Khan
Retail Sales Associate at Gap IncRetail Sales Associate at Gap Inc