AISHWARYA SONI
Etobicoke,ON
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Energetic and motivated individual experienced in customer service, sales and marketing. Proven track record of meeting and exceeding sales goals and providing exceptional customer service. Highly organized and detail-oriented, with excellent communication and interpersonal skills. Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what need and providing a pleasant shopping experience.
Overview
5
5
years of professional experience
Work History
Brand Associate
Zara Warehouse
03.2024 - 05.2024
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to individual customer needs.
- Supported management in analyzing sales data, identifying areas for improvement, and implementing corrective actions as necessary.
Sales Associate
D mart
07.2022 - 12.2023
- Greeted customers warmly and offered assistance
- Organized merchandise displays to promote higher levels of customer engagement
- Handled customer complaints and inquiries in courteous and efficient manner
- Assisted with training and mentoring new team members
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Helped customers try on and fit merchandise
- Bagged and packaged purchases and wrapped gifts
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Assistant
Reliance Market
08.2021 - 05.2022
- Provided strong customer service by greeting and building relationships with key clients
- Arranged store products on shelves and promotional displays
- Processed customer orders and payments accurately and efficiently
- Built strong working relationships with fellow associates and corporate contacts
- Explained and demonstrated product features, focusing on customer comfort level and retention
- Participated in weekly team meetings to discuss strategies for success
- Prepared detailed reports on sales figures, inventory levels, customer feedback
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Prepared sales slips and sales contracts.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
Cashier/Customer Service
Osia shopping mall
03.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Accurately processed customer payments using cash, credit cards, and checks
- Counted and balanced cash drawer at the beginning and end of each shift
- Assisted customers with locating items throughout the store when needed
- Built and maintained positive working relationships with co-workers.
Education
Bachelor of Business Administration -
GLS University
Ahmedabad 08.2022
Skills
- Adaptability
- Market research
- Decision-making
- Product knowledge
- Excellent communication
- Cash Handling Expertise
- Computer Literacy
- Problem-solving
- Time management
- Customer service
- Multitasking
- Sales techniques
- Interpersonal Skills
- Product Launches
- Adobe Creative Suite
- Forecasting
- Sales Support
Timeline
Brand Associate
Zara Warehouse
03.2024 - 05.2024
Sales Associate
D mart
07.2022 - 12.2023
Sales Assistant
Reliance Market
08.2021 - 05.2022
Cashier/Customer Service
Osia shopping mall
03.2019 - 06.2021
Bachelor of Business Administration -
GLS University
Similar Profiles
Rupinder KaurRupinder Kaur
Warehouse Assistant at Zara WarehouseWarehouse Assistant at Zara Warehouse
Kamalpreet Kaur Kamalpreet Kaur null
General Laborer at Zara WarehouseGeneral Laborer at Zara Warehouse
Sajjad FakhirSajjad Fakhir
Warehouse Worker at Zara WarehouseWarehouse Worker at Zara Warehouse
Vishal SainiVishal Saini
Warehouse Lead at Zara WarehouseWarehouse Lead at Zara Warehouse
Henry AggreyHenry Aggrey
Postal Clerk at Canada PostPostal Clerk at Canada Post