Fahiza Azadi
Winnipeg,Canada
Summary
Detail-oriented administrative professional with 8+ years of experience in data entry, client services, and compliance reporting. Skilled in managing sensitive information, analyzing errors, and ensuring accurate documentation within fast-paced environments. Strong communicator with proven ability to balance competing priorities, provide excellent customer service, and maintain accuracy under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Engagement Associate
Altea Active
01.2025 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Processing day passes for prospective clients
- Rescheduling a new member in for an appointment
- Updating and maintaining accurate records in customer relations management software
Location Supervisor – Direct Support Worker
DASCH Inc
10.2023 - 03.2024
- Supervised, motivated, and monitored the performance of the direct support team.
- Coordinated weekly activities to promote recreation, community interaction, and individual relationships.
- Maintained effective communication with the Program Manager, staff, families, and external stakeholders.
- Scheduled and managed medical appointments and events, providing on-call support for emergencies.
- Conducted audits, checks, drills, and reports for location oversight.
- Trained new employees and ensured compliance with protocols.
Client Solutions Manager
Arthur J. Gallagher
04.2022 - 09.2023
- Assisted clients with insurance queries and policy management.
- Processed policy documents, renewals, and amendments.
- Maintained accurate client records and ensured compliance with regulatory requirements.
- Coordinated with internal departments to address client needs and resolve issues promptly.
- Covered reception duties during receptionist's absence, handling incoming calls and visitors, and managing administrative tasks.
Technical Customer Service Representative
Apple - 24-7 InTouch
11.2020 - 02.2022
- Provided customer support via inbound calls, emails, and chats.
- Handled customer complaints and provided timely solutions.
- Ensured customer satisfaction through effective communication and problem-solving.
- Maintained up-to-date knowledge of product updates, changes, and enhancements.
- Analyzed system logs and identified potential problems or areas of improvement.
Education
University of Manitoba
01.2020
Skills
- Medical & Administrative Support (scheduling, reporting, compliance)
- Data Entry & Error Verification
- Microsoft Word, Excel, Outlook, Adobe Suite
- Client & Stakeholder Communication (phone, email, in-person)
- Policy & Regulatory Compliance
- Problem Solving & Critical Thinking
- Customer Service & Relationship Management
- Tools: CRM systems, Slack, EMR familiarity (training ready)
Certification
- Verified Child Abuse Registry Check
- Verified Adult Abuse Registry Check
- Completed CPI Nonviolent Crisis Intervention
- First Aid Training
- Valid Driver's License
Timeline
Member Engagement Associate
Altea Active
01.2025 - Current
Location Supervisor – Direct Support Worker
DASCH Inc
10.2023 - 03.2024
Client Solutions Manager
Arthur J. Gallagher
04.2022 - 09.2023
Technical Customer Service Representative
Apple - 24-7 InTouch
11.2020 - 02.2022
University of Manitoba
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