Oisin Merritt
Toronto
Summary
Experienced community management professional with a proven track record of nurturing and enhancing online and offline communities. Utilized strategic planning and innovative approaches to drive member engagement and loyalty. Known for collaborative work ethic and adaptability, consistently meeting organizational goals. Expertise in social media management and community event planning, effectively managing diverse community needs through exceptional communication and organizational skills. Strengths include building strong relationships and resolving conflicts to create a cohesive and supportive community atmosphere.
Overview
13
13
years of professional experience
Work History
Diamond Community Manager
Altea Active
03.2023 - 04.2025
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved member complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standard of coaches.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed revenue stream for the small group training department of the facility.
- Managed and motivated employees to be productive and engaged in work.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed sales promotions and marketing strategies on major social media sites.
Head Coach / Personal Trainer
Altea Active / LF3
01.2022 - 02.2023
- Responsible for scheduling consultations, sessions and trainings
- Proactively reached out and engaged with diamond members to improve their training experience
- Provided the highest level of service at all touch points with clients from initial consultation to membership renewal
- Streamlined client onboarding process, ensuring smooth and welcoming introduction to gym facilities and services
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Maintained up-to-date knowledge of fitness trends and certifications to provide clients with cutting-edge training techniques.
Private Fitness Consultant
Self Employed
09.2017 - 10.2021
- Built my own Personal Training and Group Fitness Business and catered to over 100 clients in personal training and over 400 in group fitness
- Organized and conducted training classes 6 days a week with 12 personal training sessions and 2 group fitness classes daily
- Managed the facility, financial and revenue streams independently
- Promoted the business by attending off-site and community events
- Drafted program policies and procedures with client input to maintain safety and prevent conflict
- Utilized effective record-keeping system for tracking customer information
Personal Trainer & Class Instructor
Pro Fitness
07.2012 - 09.2017
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Performed competitive market analysis to identify opportunities for business growth
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury
- Generated over 100 new membership renewals through initial personal training, this equates to surplus of $43,000 over 5 years
Education
Some College (No Degree) - First Aid Responder
First Aid Ireland
Bachelor of Arts - Sports Management & Coaching
Technological University Dublin
05.2021
Personal Training Certificate - Personal Training & Nutrition
REPS
05.2021
Diploma - Sports Management & Recreation
FETAC Level 6
09.2013
Skills
- Community engagement
- Daily operations management
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Proficient in Excel, Office, Word & CRM Software
- Relationship building
- Administrative leadership
- Customer support
- Customer relationship management
Interests And Achievements
- Holistic Health - I thrive on keeping up to date on modern medicines and healing methods.
- Mindfulness - With mental health of growing importance I frequently practice techniques such as meditation.
- Golf - I am huge golf enthusiast and avid golfer, with a current handicap of 7.
- Soccer - Former professional Soccer player with Sligo Rovers and Finn Harps before head trauma ended my professional career.
- International Football - Captain of Republic of Ireland Paralympic team. European Championships bronze medalist with this team.
- Awards - State Sports Star of the year 2018. Consecutive Star nominations in 2017, 2018, 2019, 2020.
- Awards - International Achievement Award presented by Finn Harps Fc and the League Of Ireland.
Timeline
Diamond Community Manager
Altea Active
03.2023 - 04.2025
Head Coach / Personal Trainer
Altea Active / LF3
01.2022 - 02.2023
Private Fitness Consultant
Self Employed
09.2017 - 10.2021
Personal Trainer & Class Instructor
Pro Fitness
07.2012 - 09.2017
Personal Training Certificate - Personal Training & Nutrition
REPS
Some College (No Degree) - First Aid Responder
First Aid Ireland
Bachelor of Arts - Sports Management & Coaching
Technological University Dublin
Diploma - Sports Management & Recreation
FETAC Level 6
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