Personable and dedicated Sales Representative with extensive experience in social media, sales, and marketing. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Kathleen Kemp ✨
Vancouver,BC
Summary
Overview
9
years of professional experience
Work History
Altea ActiveVancouver, BC
Membership Coordinator
10.2023 - Current
Job overview
- Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving highest salesperson title multiple months in a row and surpassing sales goals.
- Developed and implemented membership sales strategies to drive revenue growth.
- Assisted in the development of promotional materials for advertising campaigns.
- Conducted regular meetings with management to discuss membership sales objectives and progress towards goals.
- Provided support to new members in setting up accounts and understanding program features.
Canopy Growth CorporationOttawa, ON
Social Media Specialist
12.2018 - 11.2023
Job overview
- Handled all communications and direct messages across all social media platforms for multiple high-profile brands.
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Became well versed in Facebook insights, Twitter Analytics, and social managing platforms like Spredfast to analyze and present social communication, as well as build engagement with fans and followers
- Created weekly “Social Highlights” newsletter for Care Centre
Canopy Growth Corporation
Customer Care Representative
04.2017 - 12.2018
Job overview
- Providing customer service and consults to medical and recreational cannabis users, as well as educating and guiding customers to make informed decisions on products which best suit their needs and experience levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Processing and recording manual orders. Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Gained in-depth knowledge of Cannabis Act, ACMPR and all processes
- Meeting personal/team call handling quotas
- Keeping records of customer interactions, processing customer accounts and filing documents.
TMSI Sports Management
Receptionist /Administrative Assistant
01.2015 - 01.2017
Job overview
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Loon Kombucha
Sales Representative
01.2017 - 01.2018
Job overview
- Planning and maintaining vendor booth appearance and product inventory
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed key customer relationships to increase sales.
- Selling and bottling product — describing product and it’s health benefits
MountPakenham
Bartender /Supervisor
01.2016 - 01.2018
Job overview
- Managing many different aspects of the bar, negotiating with suppliers, taking inventory and reordering supplies, as well as managing budgets and setting sales goals
- Preparing and serving various alcoholic and non-alcoholic beverages, assessing customer needs, preferences, and making recommendations
- Creative — All bar advertisement, signs, etc
- Planning and taking part in promotional events
- Training staff to provide excellent service to patrons, as well as setting and enforcing quality and safety controls.
Education
Algonquin CollegeOttawa, Ontario
J.D. from Business Administration
01.2012
University Overview
Skills
- Problem Solving
- Detail-Oriented
- Relationship Building
- Verbal and Written Communication
- Client Relationship Management
- Liquor, Wine and Food Service
- High Energy and Stamina
- Cool Under Pressure
- Customer Service and Rapport
- Service-Oriented
- Conflict and Complaint Resolution
- Recordkeeping and Bookkeeping
Timeline
Membership Coordinator
Altea Active
10.2023 - Current
Social Media Specialist
Canopy Growth Corporation
12.2018 - 11.2023
Customer Care Representative
Canopy Growth Corporation
04.2017 - 12.2018
Sales Representative
Loon Kombucha
01.2017 - 01.2018
Bartender /Supervisor
Mount
01.2016 - 01.2018
Receptionist /Administrative Assistant
TMSI Sports Management
01.2015 - 01.2017
Algonquin College
J.D. from Business Administration
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