Fahim Farhan
Winnipeg,CA
Summary
Motivated and results driven Sales Associate with strong customer service and administrative experience in retail environments. Proven ability to meet and exceed sales targets while building lasting client relationships through personalized support and excellent communication. Adept at handling point of sale operations, resolving issues efficiently, and maintaining organized, visually appealing retail spaces. Brings a strong understanding of inventory control, account management, and sales optimization, with hands-on experience using systems such as SAP, Mainframe, and Microsoft Office.
Overview
3
3
years of professional experience
Work History
Sales Associate
WOW Mobile Boutique
Winnipeg, Manitoba
03.2025 - Current
- Processed customer orders while effectively communicating current store promotions.
- Achieved monthly sales targets, driving 15% increase in overall store revenue.
- Delivered excellent customer service, ensuring satisfaction with purchases.
- Assisted supervisor in processing returns and exchanges per company policies.
- Resulted in 20% increase in customer satisfaction scores through exceptional service.
Sales Associate
Best Buy
Winnipeg, Manitoba
08.2023 - 02.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Customer Account Specialist
Shaw Communications
Winnipeg, Manitoba
04.2022 - 07.2023
- Managed customer account lifecycles, including onboarding, renewals, and contract negotiations.
- Achieved 95% first-contact resolution rate for service and technical issues.
- Executed financial transactions promptly while maintaining accurate client records.
- Contributed to service retention through proactive problem-solving and personalized support.
- Developed strategies to enhance customer satisfaction levels.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB02-2025
Skills
- Customer engagement and upselling
- Sales target achievement
- Point-of-sale (POS) systems
- Product knowledge and merchandising
- Conflict resolution and complaint handling
- Inventory management and stock rotation
- Account and billing support
- Cross-functional team collaboration
- SAP, mainframe, Microsoft Excel, and Outlook
- Retail workflow optimization
<Enter your own>
Education
other
Timeline
Sales Associate
WOW Mobile Boutique
03.2025 - Current
Sales Associate
Best Buy
08.2023 - 02.2025
Customer Account Specialist
Shaw Communications
04.2022 - 07.2023
Bachelor of Arts - Economics
University of Manitoba
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