Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fahid Sheikh

East Gwillimbury,Canada

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems. Highly collaborative individual works well under pressure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

Samad Transportation
08.2022 - Current
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.

Dealer Sales Executive

Toyota Motor
04.2019 - 06.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Collections Agent

Prosper
06.2018 - 03.2019
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.

Key Holder Supervisor

The Home Depot Inc
02.2017 - 05.2018
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Managed customer needs and delegated tasks to employees for optimal coverage.

Education

High School Diploma -

Newmarket High School
Newmarket, ON

Freight Broker/Dispatching Certificate -

Truckadium
Mississauga, ON
01.2022

Health And Fitness Promotions

Seneca College of Applied Arts And Technology
North York, ON
09.2018

Skills

  • Transportation knowledge
  • Logistics Management
  • Data Entry
  • Customer Service
  • Critical Thinking
  • Money handling abilities
  • Conflict Resolution

Certification

  • Certified Truck dispatcher
  • Certified Mortgage Broker
  • Certified Fitness Trainer
  • Certified Health and Safety Committee member

Timeline

Dispatch Coordinator

Samad Transportation
08.2022 - Current

Dealer Sales Executive

Toyota Motor
04.2019 - 06.2021

Collections Agent

Prosper
06.2018 - 03.2019

Key Holder Supervisor

The Home Depot Inc
02.2017 - 05.2018

High School Diploma -

Newmarket High School

Freight Broker/Dispatching Certificate -

Truckadium

Health And Fitness Promotions

Seneca College of Applied Arts And Technology

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Fahid Sheikh