Gagandeep Singh
Toronto ,ON
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
GX Transport
04.2024 - Current
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Developed and implemented process enhancements to drive continuous program improvement.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
Dispatcher
Prime Transport LLC
01.2021 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Post Graduate Certificate - Human Resource Management
York University
Toronto, ON05.2024
Bachelor of Commerce -
University of Delhi
Delhi07.2020
Skills
- Logistics Management
- Scheduling proficiency
- Transportation knowledge
- Software Familiarity
- Customer Service
- Problem-Solving
- Multitasking
- Route Planning and Adjustment
- Creative Thinking
- Team Collaboration
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Limited Working
Timeline
Dispatch Coordinator
GX Transport
04.2024 - Current
Dispatcher
Prime Transport LLC
01.2021 - 12.2022
Post Graduate Certificate - Human Resource Management
York University
Bachelor of Commerce -
University of Delhi
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