Faduma Dirie
Toronto,ON
Summary
Dedicated and customer-focused professional with over six years of experience in retail and e-commerce operations. Proven ability to manage multiple tasks in fast-paced environments, delivering exceptional customer service, and improving operational efficiency. Eager to bring a results-driven approach to a new role to further enhance operational efficiency and customer experience. Currently pursuing a diploma in Tourism: Travel Services Management, with course-based experience and a strong willingness to learn through practical exposure.
Overview
6
6
years of professional experience
Work History
Online Order Return Clerk
Hudson's Bay
Toronto, ON
06.2022 - Current
- Maintain product knowledge across multiple departments to ensure efficient handling of returns and customer queries.
- Manage the online order return process, assisting customers with returns of clothing, bags, fragrances, and other products
- Educate customers on the return process, enhancing their understanding and improving satisfaction.
Curb-side Pick-up Associate
Canadian Tire
Toronto, ON
12.2018 - Current
- Handle curb-side pickup operations, assisting customers in retrieving their online orders.
- Communicate with customers both in person and over the phone, providing updates on order status and resolving issues.
- Trained new employees on basic customer service techniques and procedures.
- Contribute to seamless e-commerce operations by handling packaging and shipping home deliveries
Education
Diploma In Tourism: Travel Services Management -
Seneca College
Toronto, ONSkills
E-commerce Operations
Time Management
Adaptability and Reliability
Customer Service Excellence
Multi-tasking in Fast-paced Environments
Computer Skills: Mss office, Travel Booking Systems
Timeline
Online Order Return Clerk
Hudson's Bay
06.2022 - Current
Curb-side Pick-up Associate
Canadian Tire
12.2018 - Current
Diploma In Tourism: Travel Services Management -
Seneca College