Faduma Dirie

Toronto,ON

Summary

Dedicated and focused on completing online orders, making sales and being a sale's associate for about six years. Working in retail is fast-paced and requires you to do two or three tasks at a time. Working as an online orders clerk and sales associate channels exceptional customer service skills, learning all the store products and managing a large variety of curb-side orders daily. Driven to improve store operations and customer satisfaction through diligent work and excellent time management skills. Eager to apply a results-oriented approach to new challenges, further enhancing operational efficiency and customer experience.

Overview

years of professional experience

Work History

Online Order Return Clerk

Hudson’s Bay

Toronto, CA

06.2022 - Current

In charge of online orders + assisting customers with picking up their online orders
Worked at the returns desk, returning products such as clothing, bags, fragrances, jewellery, etc
Understanding, learning and knowing where products are in the store
Answering phone calls
Providing details to the customers whenever their curb-side order is ready
Educating customers on the process of curb-side pickup.

Curb-side Pick-up Associate

Canadian Tire

Toronto, ON

12.2018 - Current

Completed a large amount of Ecommerce orders on a daily basis
Merchandise items and products from multiple departments to increase product visibility and store aesthetics
Interacting with customers through the phone and in person about their online order
Carrying out Ecommerce orders to the customer's car
Thrived in high-pressure, fast-paced environments, ensuring smooth operations and customer satisfaction
Handled packaging and shipping for home deliveries, contributing to seamless e-commerce operations.

Education

Tourism: Travel Services Management -

Seneca college

Toronto, ON

Skills

Responsible and reliable
Excellent time management
Ability to work in fast-paced environment
Ability to work independently and with others
Ability to adapt to any environment

Ability to solve problems on own
Customer support
Customer satisfaction
Telephone etiquette
Online order management

Languages

English

Timeline

Online Order Return Clerk

Hudson’s Bay

06.2022 - Current

Curb-side Pick-up Associate

Canadian Tire

12.2018 - Current

Tourism: Travel Services Management -

Seneca college

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Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd

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