Summary
Overview
Work History
Education
Skills
Timeline
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Faduma Dirie

Toronto

Summary

Dedicated and customer-focused professional with over six years of experience in retail and e-commerce operations. Proven ability to manage multiple tasks in fast-paced environments, delivering exceptional customer service, and improving operational efficiency. Experienced in handling online orders, returns, and curbside pickups while maintaining a focus on customer satisfaction. Skilled in managing a high volume of e-commerce transactions, merchandise organization, and fostering strong relationships with customers.

Possessing a diploma in Tourism: Travel Services Management, offering the potential for diverse roles in the travel and tourism industry. Eager to bring a results-driven approach to a new role to further enhance operational efficiency and customer experience.

Overview

6
6
years of professional experience

Work History

Online Order Return Clerk

Hudson's Bay
06.2022 - Current
  • Maintain product knowledge across multiple departments to ensure efficient handling of returns and customer queries.
  • Manage the online order return process, assisting customers with returns of clothing, bags, fragrances, and other products
  • Educate customers on the return process, enhancing their understanding and improving satisfaction.
  • Maintained up-to-date knowledge of company services and products.
  • Provide timely and efficient customer service by answering phone calls and assisting customers with inquiries about their online orders.
  • Managed incoming calls professionally, directing calls to appropriate personnel or taking detailed messages when necessary.

Curb-side Pick-up Associate

Canadian Tire
12.2018 - Current
  • Handle curb-side pickup operations, assisting customers in retrieving their online orders.
  • Coordinate merchandise from multiple departments, enhancing product visibility and improving store aesthetics.
  • Communicate with customers both in person and over the phone, providing updates on order status and resolving issues.
  • Trained new employees on basic customer service techniques and procedures.
  • Deliver a high level of customer service in fast-paced, high-pressure environments, ensuring smooth operations and customer satisfaction.
  • Contribute to seamless e-commerce operations by handling packaging and shipping home deliveries

Education

Tourism: Travel Services Management -

Seneca College
Toronto, ON

Skills

    E-commerce Operations

    Customer Service Excellence

    Time Management

    Multi-tasking in Fast-paced Environments

    Problem Solving and Conflict Resolution

    Product Merchandising

    Adaptability and Reliability

    Team Collaboration

    Travel and Tourism Industry Knowledge

Timeline

Online Order Return Clerk

Hudson's Bay
06.2022 - Current

Curb-side Pick-up Associate

Canadian Tire
12.2018 - Current

Tourism: Travel Services Management -

Seneca College

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Faduma Dirie