Fabricio Macias
Human Resources Management
Toronto
Summary
Reliable worker with excellent communication, time management, recruitment, training and computer skills. A driven and detail- oriented individual with a desire to use analytical and problem-solving skills to meet goals. Top-notch Contract Administrator with extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
CONTRACT ADMINISTRATOR
General Motors Canada
11.2018 - Current
- Monitored incoming contracts and service agreements for correct pricing and information.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Adhered to legal and contractual requirements for compliant contract processes.
- Negotiated and reviewed contracts to protect customer interests.
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Summerhill Group Inc
04.2017 - 07.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
COLLECTIONS SPECIALIST
Telepreformane Canada / Scotiabank Campaign
Toronto
01.2017 - 03.2018
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
DEBT COLLECTOR AGENT
CBV Collection Services Ltd
Toronto
10.2017 - 02.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
RECRUITMENT MANAGER
Uncle George's Sprouts Place
Toronto
10.2010 - 11.2016
- Built and strengthened successful relationships with external recruiters and agencies.
- Set and conveyed recruitment goals to downstream staff.
- Collaborated with HR leadership regarding candidate salary determinations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Customized wording of job profiles, social media techniques and website subscriptions.
- Designed, developed and implemented successful recruitment process to fill more than ten vacancies each year.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Education
DIPLOMA - HUMAN RESOURCES MANAGEMENT & INTERNSHIP
Canadian College of Business, Science & Technology
08.2022 - 07.2023
CERTIFICATE OF HUMAN RESOURCES MANAGEMENT -
George Brown College
Toronto, Ontario 03.2013 - 03.2015
DIPLOMA - PSYCHOLOGY/SOCIAL WORK
Stratford Career Institute
03.2007 - 04.2009
Skills
Ability to meet deadlines and to communicateundefined
Additional Information
- HR knowledge (recruitment, employee relations, performance management), proficiency in HRIS and software, policy development, training and development initiatives, employee engagement strategies, talent acquisition success, effective conflict resolution
volunteer work
Casey House Hospital
Toronto, Ontario, September 2008 - Present
Accompanied inpatient clients to external medical appointments.
Assisting clinical staff with program activities and provide support to clients through companionship.
Timeline
DIPLOMA - HUMAN RESOURCES MANAGEMENT & INTERNSHIP
Canadian College of Business, Science & Technology
08.2022 - 07.2023
CONTRACT ADMINISTRATOR
General Motors Canada
11.2018 - Current
DEBT COLLECTOR AGENT
CBV Collection Services Ltd
10.2017 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Summerhill Group Inc
04.2017 - 07.2018
COLLECTIONS SPECIALIST
Telepreformane Canada / Scotiabank Campaign
01.2017 - 03.2018
CERTIFICATE OF HUMAN RESOURCES MANAGEMENT -
George Brown College
03.2013 - 03.2015
RECRUITMENT MANAGER
Uncle George's Sprouts Place
10.2010 - 11.2016
DIPLOMA - PSYCHOLOGY/SOCIAL WORK
Stratford Career Institute
03.2007 - 04.2009
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