Esther Nsien
Winnipeg,Canada
Summary
A committed sales associate with knowledge and experience on how to provide customers with the appropriate assistance needed to drive sales. Endowed with various skills which will enable me to perform these tasks as well as maintaining a conducive and friendly environment for customers and co-workers.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Koshe Global Services
03.2023 - 07.2023
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and overall ensuring customer satisfaction.
- Managed sales activities, including processing orders, upselling products, and providing product information to customers.
- Utilized problem-solving skills to troubleshoot customer concerns and provide efficient solutions.
- Demonstrated product knowledge and expertise to effectively address customer inquiries and drive sales.
Customer Care Representative/Shop Assistant
Ruthees Hair Empire
09.2022 - 02.2023
- Provided personalized product recommendations to customers based on their needs and preferences, effectively driving sales and enhancing customer satisfaction.
- Actively engaged with customers to address inquiries, resolve concerns, and provide exceptional service, fostering positive relationships.
- Played a key role in maintaining a clean, and inviting workplace environment, ensuring a pleasant shopping experience for customers.
Education
High school Diploma -
Vinecrest College
Bachelor of Arts- Criminal Justice -
University of Winnipeg
07.2028
Skills
- Customer Service Management
- Complaint resolution
- Problem solver
- Innovative Thinker
- Verbal & Written Communication
- Fluent English speaker
- Sales expertise
- Product Knowledge
Volunteer Experience
Youth Supervisor, 09/2023 - Present, New Covenant Assembly, Winnipeg, MB, Provide attentive and nurturing supervision for young children attending church activities, ensuring their safety and well-being at all times., Implement age-appropriate activities and educational resources to engage the children and increase their participation in church programs., Uphold cleanliness and organization within the church premises, including play areas, classrooms, and common areas to create a conducive and welcoming environment for the children and their families., Demonstrate interpersonal skills in communicating with parents, volunteers, and church leaders to address concerns and ensure a positive experience for all attendees.
Languages
English
Full Professional
Timeline
Customer Care Representative
Koshe Global Services
03.2023 - 07.2023
Customer Care Representative/Shop Assistant
Ruthees Hair Empire
09.2022 - 02.2023
High school Diploma -
Vinecrest College
Bachelor of Arts- Criminal Justice -
University of Winnipeg
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