Hi, I’m
LAYO ADEYANJU
Hamilton,Canada
Summary
I am a highly motivated and dedicated professional seeking a position in customer care services, where I can utilize my excellent communication skills and passion for providing exceptional customer service to ensure customer satisfaction and loyalty.
Customer care professional with a proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
5
years of professional experience
1
Certification
Work History
Accident Support Services International
Customer Care Representative
01.2024 - Current
Job overview
- Offers support and guidance to individuals navigating the aftermath of an accident, including filing insurance claims and accessing necessary medical care
- Coordinates with insurance companies on behalf of clients to ensure that they receive proper compensation for damages and injuries
- Provides legal assistance and advice to individuals involved in accidents, including representation in court if necessary
OAK & D Logistics
Customer Service Officer
01.2022 - 01.2023
Job overview
- Assisted customers with product selection, order processing, and returns/exchanges
- Resolved customer complaints and issues in a professional and timely manner
- Provided product knowledge and recommendations to customers, resulting in increased sales
- Handled cash and credit card transactions accurately and efficiently
- Maintained a clean and organized work area, ensuring a positive customer experience
- Acted as a liaison between customers and the management team, providing feedback and suggestions for improving customer service processes
- Assisted customers in a friendly and professional manner, addressing inquiries, resolving issues, and providing product information
- Handled a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer queries
- Record keeping and filing of clients information and data
- Collaborated across departments to resolve customer-related issues
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Observed and documented patients' status accurately
- Develop, coordinate and implement the delivery of specific services within the community
GREEN BILLS MULTI GLOBAL
Customer Care Representative
10.2019 - 12.2021
Job overview
- Responded to customer inquiries and resolved issues via phone, email, and chat, ensuring a high level of customer satisfaction
- Handled a high volume of incoming calls, averaging 50+ calls per day, while maintaining a professional and positive attitude
- Assisted customers with product information, order status, billing inquiries, and technical support
- Documented customer interactions and maintained accurate records in the CRM system
- Collaborated with cross-functional teams to escalate and resolve complex customer issues
- Received multiple commendations from customers for providing excellent service and going above and beyond to meet their needs
- Maintained customer records and updated databases with accurate and relevant information
- Consistently achieved and exceeded individual and team performance targets, including customer satisfaction rating and response times
- Manage the company's relations with existing and prospective customers
- Identified customer complaints and developed policies to reduce and/or prevent them
- Kept customer happy by quickly processing payments and bagging purchases
Education
Fleming CollegeToronto, ON
Post graduate certificate from supply chains Management-Global logistics
01.2024
Achievers University
Bachelor of Science from Business Administration
01.2013
Skills
- Fast Learner
- Empathetic
- Patient
- High Attention to Details
- Excellent Communication Skills
- Excellent Problem Solver
- Adaptable
- Result Oriented
- Strong Organizational Skills
- Knowledge
- Data Entry and Record keeping Processes
- High Confidentiality
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Customer service
- Inbound customer service
- Payment processing
- Customer relations
- Order processing
- Product knowledge
- Customer relationship management
- Documentation and reporting
- Appointment scheduling
- Project management
- Custom order management
Certification
- Customer services skill (CSS)
- First Aid and CPR
Languages
English
Full Professional
Timeline
Customer Care Representative
Accident Support Services International
01.2024 - Current
Customer Service Officer
OAK & D Logistics
01.2022 - 01.2023
Customer Care Representative
GREEN BILLS MULTI GLOBAL
10.2019 - 12.2021
Fleming College
Post graduate certificate from supply chains Management-Global logistics
Achievers University
Bachelor of Science from Business Administration
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