Matthew Elley
Daysland,AB
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Maximum Mobility
Camrose, AB
05.2019 - 05.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Performed daily opening and closing procedures including counting register funds.
Bookstore Sales Associate
Wisemen’s Way Bookstore
Camrose, AB
11.2015 - 03.2019
- Assisted in managing inventory by stocking shelves, organizing displays and maintaining backroom storage areas.
- Informed customers about upcoming promotions or discounts available at the store.
- Recommended additional products to customers based on their needs.
- Operated office equipment such as computers, copiers and fax machines.
- Maintained a clean and organized store environment to ensure customer satisfaction.
- Resolved customer complaints in an effective manner.
- Performed daily opening and closing procedures including counting register funds.
Parts Counter Person
Napa Auto Parts
Daysland, AB
06.2014 - 08.2014
- Utilized computer system to check part numbers, prices, availability and special order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Maintained cleanliness of the store front area.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Assisted customers with parts selection and ordering.
Summer Maintenance Crew Member
Killam Baptist Church
Killam, AB
05.2013 - 08.2013
- Maintained landscaping areas by mowing lawns, trimming hedges, and planting flowers.
- Adhered to all safety regulations while performing job duties.
- Ensured that all work was completed safely with proper equipment operation techniques.
- Replaced light bulbs in public areas to ensure safety standards were met.
- Cleaned gutters and downspouts as necessary.
- Utilized power tools such as drills, saws, and sanders in a safe manner.
- Performed painting duties to maintain buildings and other structures.
- Implemented troubleshooting techniques to resolve issue.
- Inventory supplies and organize when necessary.
Education
General Studies - General Studies
Augustana University
Camrose, AB12.2018
High School Diploma -
Daysland High School
Daysland, AB06.2016
Skills
- Customer Service
- Customer Relationship Management
- Documentation and Reporting
- Problem-Solving Abilities
- Transaction Processing
- Order and Refund Processing
- Decision-Making
- Complaint Resolution
- Computer & Technology Proficiency
- Customer Service Excellence
- Self Motivation
- Adaptability
- Effective Communication
- Professional Phone Voice
- Interpersonal Skills
- Independent thinker
Awards
- Overall Honours in High School
- Athlete of the Year in School
- Second Place in Provincial High School Basketball
Hobbies and Interests
- Traveling
- Computers
- Sports
- Food
References
References available upon request.
Timeline
Customer Care Representative
Maximum Mobility
05.2019 - 05.2023
Bookstore Sales Associate
Wisemen’s Way Bookstore
11.2015 - 03.2019
Parts Counter Person
Napa Auto Parts
06.2014 - 08.2014
Summer Maintenance Crew Member
Killam Baptist Church
05.2013 - 08.2013
General Studies - General Studies
Augustana University
High School Diploma -
Daysland High School
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