Esther Navarro
BEAUMONT,CA
Summary
Results-oriented professional with extensive experience in service management. Skilled in team leadership, employee training, and problem-solving, contributing to improved customer satisfaction and operational efficiency. Committed to fostering a positive work environment and enhancing service quality.
Overview
19
19
years of professional experience
Work History
Caregiver
IHISS
Beaumont, CA
08.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Managed medication schedules, maintaining adherence to prescribed treatments.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Service Manager
Olive Garden Restaurant
Moreno Valley, CA
09.2007 - 10.2024
- Streamlined service operations, enhancing customer satisfaction and improving wait times.
- Implemented training programs, increasing employee efficiency and retention rates.
- Monitored daily restaurant performance metrics, ensuring alignment with operational goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Collaborated with kitchen staff to ensure timely meal delivery and quality control standards were met.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
High School Diploma -
Redlands High School
Redlands, CASkills
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
- Team collaboration and leadership
- Employee relations
- Employee training and development
- Office administration
- Service scheduling
- New employee hiring
- Inventory management
- Quality control
- Staff supervision
- Budget control
- Reliable and responsible
Timeline
Caregiver
IHISS
08.2024 - Current
Service Manager
Olive Garden Restaurant
09.2007 - 10.2024
High School Diploma -
Redlands High School