Jesilyn Curiel
BEAUMONT
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved team objectives and effectively resolved escalated customer issues through strong communication and problem-solving skills. Strategic leader in management recognized for high productivity and operational efficiency, with expertise in team leadership and conflict resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Weinerschnitzel
BEAUMONT
11.2022 - Current
- Developed and implemented strategies to elevate customer service experience, leading to improved customer satisfaction.
- Resolved customer complaints and inquiries with effective communication strategies.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Trained staff on customer interaction techniques and service protocols, enhancing team effectiveness in addressing customer needs.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored employee performance and provided constructive feedback regularly.
- Supervised daily operations of customer service team and ensured smooth workflows.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Reviewed customer feedback and complaints to pinpoint areas for improvement in service processes, driving enhancements in overall service quality.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Cosmetology
Coastline Community College
Hemet, CASkills
- Customer relationship management
- Complaint resolution
- Performance monitoring
- Customer service
- Team leadership
- Team building and leadership
- New hire training
- Call monitoring
- Time management
- Deadline oriented
- Customer relations
Timeline
Customer Service Manager
Weinerschnitzel
11.2022 - Current
Some College (No Degree) - Cosmetology
Coastline Community College