Estefania Bustamante Guzman
Lloydminster
Summary
Well-versed in crisis management techniques and conflict resolution, coupled with proficient communication skills. Aiming to make meaningful impact by helping individuals navigate challenging situations and achieve stability
Overview
2
2
years of professional experience
1
1
Certification
Work History
CRISIS SUPPORT WORKER
Women's shelter - Spark Foundation of Lloydminster
05.2024 - Current
- Providing meaningful and impactful crisis and practical supports to women and children fleeing family violence, ensuring excellent client services through best practices and effective case management.
- Complete shelter admission assessments and intakes.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
CASEWORKER - IMMIGRATION AND INCOME SUPPORT PROGRAM
People With AIDS Foundation
01.2023 - 03.2024
- Assisting with Legal Aid certification refugee claims, work permits, permanent residency, travel documents, and financial assistance.
- Skilled in navigating legal frameworks and fostering cultural sensitivity.
- Provided case management services to clients in need of assistance, including intake assessments and referrals.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Education
Diploma (2yrs) - Social Service Worker - SSWI
Seneca College
04.2024
Skills
- Confidentiality and Privacy
- Decision-Making
- Professional boundaries
- Attention to Detail
- Risk Assessment
- Community engagement
- Filing and documentation
- Microsoft Word
- Crisis intervention strategies
Certification
- CPR - First Aid Level C, ADET Inc. 2024
- Nonviolent Crisis Intervention, CPI, 2024
- Hospice Training for Children's, Philip Aziz Centre & Emily's House, 2023
- ASIST , LivingWorks, 2024
- Trauma-Informed Care (TIC), Alberta Health Services, 2024
- Class 5 driver's license (SK)
LANGUAGES
Spanish Native
English Fluent
French Beginner
Timeline
CRISIS SUPPORT WORKER
Women's shelter - Spark Foundation of Lloydminster
05.2024 - Current
CASEWORKER - IMMIGRATION AND INCOME SUPPORT PROGRAM
People With AIDS Foundation
01.2023 - 03.2024
Diploma (2yrs) - Social Service Worker - SSWI
Seneca College
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